Who We Are

Join Network Rail - Where People and Connections Matter

At Network Rail, we're dedicated to keeping passengers and freight moving safely and efficiently across the country. When you join us, you're not just part of a team - you're part of something that matters to millions. We believe that our people are at the heart of what we do, and every role plays a vital part in building a better, more connected railway. Click here to learn more.

We're committed to creating a diverse, inclusive workplace that reflects the communities we serve. To discover more about our ED&I commitments click here. We value flexibility and understand the importance of a healthy work-life balance. As a Disability Confident Leader, we'll do everything we can to accommodate any needs throughout the recruitment process. You can visit Evenbreaks Career Hive for advice on accessibility support.

If you're ready to make a real difference, we'd love to hear from you!

Some Of Our Great Benefits

• We offer generous maternity, paternity, and adoption leave to support our employees during significant life moments
• Flexible/hybrid working arrangements considered
• Generous annual leave up to 28 days plus statutory days (role dependant), with the option to buy/sell days
• Discounts at selected stations with your Network Rail pass
• Defined benefit pension scheme
• 75% off leisure train tickets for you and your dependents (subject to T&Cs)
• Interest-free travel loan for train and car park season tickets
• Volunteer leave to make a positive impact

Plus more....

Vacancy Details

Duration: Permanent

Location: London Waterloo General Offices

Band & Salary: Band 3C, £55,596 - £65,966 (plus London Weighting)

About The Role

About the team..

• Engage with stakeholders across the business to gather, document and communicate service requirements, ensuring a clear and shared understanding that supports effective service design and delivery.
• Lead the design and implementation of service architectures for new and evolving telecoms services, producing acceptance criteria, governance artefacts and supporting documentation to enable seamless transition into operational environments.
• Define operational service requirements, including service management, network operations and performance optimisation needs, ensuring all necessary tools, systems and processes are established prior to service launch.
• Develop and maintain service models aligned to the Telecoms Operations framework, driving consistency, repeatability and standardisation across service delivery.
• Champion continuous service improvement, working closely with Telecoms Operations Service Owners to identify opportunities that enhance customer experience, increase efficiency, reduce costs and support evolving business needs.
• Analyse service performance and demand data, including service level metrics and volumetric modelling, to support the design of scalable, sustainable and cost-effective services.
• Develop, negotiate and secure approval for Service Level Agreements (SLAs) and Operational Level Agreements (OLAs), collaborating with internal and external stakeholders to ensure service commitments align with customer expectations.
• Create and maintain comprehensive service design documentation, providing clear end-to-end visibility of how services are designed, provisioned, governed and operated throughout their lifecycle.
• Act as a Subject Matter Expert in Telecoms Service Design, promoting knowledge sharing, best practice and lessons learned, while fostering a culture of continuous improvement and innovation across the organisation.