Experis UK
Service Design & Transition Manager
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Job Title: Service Design & Transition Manager
Max rate: £500 per day
Duration: 6 Months
Location: Telford (2 days per Week Onsite)
Clearance required: SC
Job Description
You will be involved in all aspects of Service Design & Transition across the client's teams involved with the Project Delivery process. The role aims to assure delivery of first-class service components. SD&T processes provide support to the project delivery workstreams from the start of project development lifecycle through to live running. You will be responsible for carrying out assurance activities and the client's SD&T tasks and activities needed to ensure a successful and complete implementation. You will help the project delivery teams to proactively identify potential service risks and work with them to mitigate ongoing effects on Service provision. You will contribute to the SD&T Community receiving and giving education to other client's SD&T staff in Operational Best Practice, Patterns, and Standards.
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Role objectives will be:
- Development of Support Model and Diagrams for components being delivered by the client project teams
- Ensure that client Application and Technical Support teams have the capabilities in place to deliver the client support model
- Assess any implications related to business/service readiness and take necessary action to assure that all risks and implications for the client teams are managed
- Coordinate your own the client's SD&T tasks and activities
- Ensure that the client's support model is complete, tested, and signed off before service go live
- Provide a point of escalation for client SD&T operational issues and risks
- Ensure operational sign-off of the client's SD&T artefacts at appropriate governance boards and technical reviews
- Facilitate the review and approval of support process tests across the client's teams
Required Skills
- Interpersonal skills - happy to lead and facilitate meetings while taking detailed notes.
- Happy to listen actively and draw conclusions.
- Weekly reporting to seniors about assigned projects
- Use of a defined toolset to support all of the processes.
- Happy to discuss intangible service principles (with help/training) and ability to manage associated risks.
- Confidence in your understanding of project and service processes to plan practical and usable solutions to real-life problems.
- Negotiation and ability to challenge/question
- Self-reliance and ability to work independently with supervision.
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Optional Skills
- Experience of providing a service to customers.
- Risk awareness
- Mix of project and service mentality
- Excel/Office/PowerPoint
- Project experience
Qualifications:
- Ideally EM foundation: training will be given to achieve ITIL4 foundation.
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