Vallum Associates
Service Design & Transition Manager-Energy client Experience Required
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Job Title: Service Design & Transition Manager - Energy
Location: Euston (Hybrid – days per week onsite)
Duration: 12 Months
Rate: 630 GBP/Day Inside IR35
Dedicated Service Design and Transition capability to support the two major programmes, providing a single point of Service Management accountability across both.
Key Responsibilities:
- Lead end-to-end Service Design and Transition across multiple strategic programmes.
- Define and document Operating Service Models, including Incident, Change, Problem, and Service Continuity processes.
- Own Service Acceptance Criteria and ensure successful sign-off before go-live.
- Produce and manage Service Transition Plans, including knowledge transfer and BAU handover.
- Drive Service Readiness activities, supplier onboarding, training, and hyper-care planning.
- Represent Service Management within programme governance, design authorities, and stakeholder meetings.
- Ensure ServiceNow is configured and ready to support new services before deployment.
- Create and maintain Service Design Packages, RACI matrices, transition documentation, and risk logs.
- Support go-live planning, readiness assessments, and post-implementation transition into BAU.
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Essential Skills & Experience:
- Extensive experience in Service Design and Service Transition within complex enterprise environments.
- Strong knowledge of ITIL Service Management principles and best practices.
- Experience working within SIAM (Service Integration and Management) operating models.
- Proven track record delivering service readiness for large-scale transformation programmes.
- Experience defining Operating Service Models and Service Acceptance Criteria.
- Strong stakeholder management and governance experience.
- Hands-on experience with ServiceNow.
- Excellent documentation, communication, and leadership skills.
- Experience managing multi-supplier environments.
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Contact Information:
Priyanka Sharma
Senior Delivery Consultant
Office: 020 4514 3823
Email: psharma@vallumassociates.com
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