Inara
Service Designer
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Service Designer (Outside IR35)
Location: Remote-first, with one day per month required on-site (Manchester or London)
Industry: Technology Consultancy
Day Rate: £400 - £440 per day (all-inclusive)
Employment type: Contract (Outside IR35), initial 4-month term, with high chance of extension
Highly desirable: GDS experience
Our client is an innovative technology consultancy that has just been awarded an exciting new piece of work with a public sector organisation. They specialise in the delivery of custom software solutions for private and public sector clients.
They are looking for a Service Designer with proven senior-level experience to join the project and help stand up this new engagement from the ground up.
This is a contract opportunity outside IR35, remote-first, with just one day a month required on-site in either Manchester or London, running for an initial four months (with a high chance of extension) to get the work off the ground.
The Role
Working closely with a multi-disciplined team, you will design holistic, end-to-end services that work for users, the organisation and the teams supporting them behind the scenes, right from the start of a brand-new public sector engagement.
You'll bring clarity to ambiguity, create alignment where there are competing priorities, and help steer the organisation towards better ways of working. This means mapping as a tool for alignment, measuring outcomes, shaping visions, prototyping ideas, challenging assumptions and guiding senior stakeholders through change. It also means delivering services through discovery, alpha, beta and beyond, not just stopping at the conceptual stage.
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Key Responsibilities
You will be responsible for:
- Designing end-to-end services across online and offline touchpoints, from understanding the problem space through to shaping implementation
- Mapping existing and future states, including frontstage and backstage processes, actors, systems, integrations and operational realities
- Synthesising insights from multiple sources and turning complexity into clarity
- Working in a multidisciplinary team using modern agile practices, fast feedback loops and iterative delivery
- Leading and facilitating workshops, building alignment across silos and guiding stakeholders through decisions
- Partnering with senior leaders to shape strategy, vision and roadmaps for change
- Measuring outcomes and ensuring services continue to meet user needs beyond discovery
- Bringing a human-centred, value-driven mindset to every stage of delivery
Required Skills and Experience
The ideal candidate will be able to demonstrate:
- Strong, demonstrable experience delivering work in public sector environments, ideally with solid exposure to GDS service standards and delivery phases
- GDS assessor experience or certification is a strong plus
- Experience working from discovery through to implementation, not just theory or conceptual stages
- Ability to communicate complex systems and processes clearly, including through techniques like service blueprints
- Comfortable navigating technical constraints, conflicting requirements and organisational politics
- Skilled facilitator able to lead face-to-face and remote workshops with confidence
- Strong consulting skills, including influencing, storytelling and operating in ambiguity
- A strategic thinker who can shape vision and direction, alongside a pragmatic practitioner able to move quickly and iteratively
- Someone adaptable, collaborative and values-led, who can build trusted relationships quickly
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Interested?
If you're a senior-level Service Designer who enjoys working in fast-paced agile environments, influencing stakeholders, and shaping meaningful public sector outcomes, please get in touch to find out more and receive the full details.
At Inara Talent, we believe everyone deserves a fair chance to shine. We connect great people from all backgrounds with opportunities where they can thrive, making sure hiring is fair, inclusive, and truly diverse. No matter your race, gender, age, ability, or background—we focus on what really matters: your talent.
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