Lloyds Banking Group
Service Designer (12 Month FTC/Secondment)
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Service Designer (12 Month FTC/Secondment)
Service Designer - 12 Month FTC
Overview
Job Title: Service Designer, 12 Month Fixed-Term Contract Salary: £72,702 – £80,780 Location: London Hours: Full-time Working Pattern: Hybrid (minimum 2 days/week at office, 40% on-site time). Flexibility supported via Flexibility Works policy for colleagues with disabilities.
What You’ll Do
The Service Designer shapes end-to-end services across people, processes, technology, and data in a fast-paced innovation environment. From early discovery to MVP and scaling, this role ensures teams:
- Frame problems with design-led insights and evidence-based approaches.
- Design comprehensive service experiences in ambiguous contexts.
- Integrate customer, market, and data signals to drive strategic decisions.
You’ll lead in:
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’design-led discovery & insight sensemaking’
- Lead discovery initiatives; synthesise insights across customer, stakeholder, and data signals to identify opportunities in high-uncertainty spaces.
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’end-to-end service architecture & systems thinking’
- Craft service blueprints addressing journey, operations, platform, and team dependencies; decode complex interactions.
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’decision leadership & experimentation’
- Foster a hypothesis-driven culture via Jobs-to-be-Done (JTBD); advocate for lightweight experiments to validate service direction.
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’technical & operational awareness’
- Work within API/platform constraints, leverage AI/LLM tools responsibly; accelerate workflows with data-driven decisions.
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’co-creation & customer facilitation’
- National teams—engineering, delivery, and end users—to align desirability, feasibility, and viability; bridge business-technology-human divides.
About the Team
Group Innovation (GCOO initiative) incubates bold ideas into scalable outcomes by:
- Testing customer desirability, business viability, and technical feasibility rapidly.
- Agile experimentation, cross-functional collaboration, and design-led problem-solving as core methods.
- Shaping future propositions that drive commercial growth and disrupt legacy approaches.
Why Join Us?
We’re transforming at pace, investing billions in people, data, and technology to redefine how we serve 28M customers. Join us as we scale—your expertise will play a key role in our next chapter.
Requirements
We’re looking for a Service Designer with:
- 5+ years’ experience in Service Design (flexible paths considered; see eligibility note below).
- Strong portfolio of work in:
- Value proposition & business model design
- Operational/servicer model scaling & adaptation
- Speculative/future-back design methods
- Coaching & mentoring innovation teams with craft leadership
- Outcome-focused mindset, backed by metrics & analytics.
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Our inclusive approach: This role doesn’t demand a traditional timeline. If your experience is functional but multi-dimensional, apply confidently.
Why It’s a Good Fit
Our goal is to lead the UK in diversity, equity, and inclusion—supporting the next generation of customers, colleagues, and communities. We’re disability confident. Please disclose preferred adjustments early to support you in this process.
Benefits
- Up to 15% pension contribution (auto-enrolled).
- Annual performance bonus.
- Equity schemes (included free shares).
- Lifestyle flexibility (e.g., shopping discounts).
- 30 days holiday (closing holidays included).
- Enhanced parental leave policies & wellbeing perks.
Advance your career—apply today.
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