Advanced Resource Managers
Service Designer
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Service Designer
3 Month contract – Inside IR35 – up to £580 per day
London based – hybrid working – 2-3 days onsite
Government sector – must have current and active SC Clearance to be considered
Key Responsibilities:
- Plan, lead, and deliver service design for public service in Discovery
- Apply a range of methods—e.g. stakeholder interviews, contextual inquiry
- Synthesise findings into clear, actionable outputs such as problem statements, user journeys, blueprints and flows
- Translate insights into strategic priorities and design recommendations that inform product strategy and roadmap decisions
- Collaborate with cross functional teams – User Researchers, Interaction Designers (UX / UI), Business Analysts and Technical leads to ensure materials are insight driven.
- Communicate findings to varied audiences—through visual artefacts, presentations, and stakeholder playbacks
- Facilitate workshops, playback sessions and show-and-tells to drive cross-functional understanding and alignment
- To map the whole problem and think beyond the confines of the brief yet be cognisant of the challenge at hand
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Skills & Experience
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Your very own career expert that helps elevate your application to the next level.
- Excellent experience advocating for and working within GDS service standards.
- Create engaging narratives and stories based on research findings to communicate insights effectively.
- Strong portfolio or case studies showing research that informed successful service or product outcomes
- Incredible and demonstrable experience creating user journey maps or E2E diagrams.
- Strong storytelling skills with an ability to present complex information clearly.
- Excellent communication and collaboration skills.
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