Birmingham City Council
Service Designer
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Service Designer
Service Designer (Grade C)
£35,412 to £44,075 per annum Permanent • 36.5 hours per week (Consultation grade, subject to formal evaluation under the Equal Pay Programme)
About the Role
We are seeking a Service Designer to join our Product function at Birmingham City Council, where you will help design and improve impactful services for residents, businesses, and colleagues across the city.
In this role, you will collaborate on designing services, processes, and experiences that integrate people, systems, and technology. Working within cross-functional teams, you will focus on creating user-centred, accessible, and inclusive public services.
This is an excellent opportunity for someone with service design experience who wants to enhance their skills, tackle meaningful public sector challenges, and be part of a supportive design community.
What You’ll Be Doing
- Contribute to end‑to‑end service design and improvement, under the guidance of senior practitioners.
- Support discovery, research, and design activities to understand user needs and pain points.
- Work with users and colleagues to map services, identify challenges, and co-design better experiences.
- Collaborate with product managers, developers, researchers, and service teams in multidisciplinary settings.
- Apply user-centred design methods to test ideas, iterate rapidly, and drive continuous improvement.
- Champion accessibility, inclusivity, and human-centred design: ensure all work aligns with these core principles.
- Learn from feedback, data, and evidence to refine your approach continuously.
- Engage with the wider design community by sharing knowledge and fostering collaborative ways of working.
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About You
We’re looking for someone passionate about user-centred design and motivated to improve public services.
You Will Bring:
- Experience or exposure to service design, user-centred design, or similar practices.
- An understanding of agile environments and collaboration in interdisciplinary teams.
- Strong design, communication, and interpersonal skills—with the ability to challenge assumptions and contribute confidently.
- A reflective, evidence-based approach to problem-solving.
- A commitment to user experience at the heart of all design work.
Additionally, you’ll be:
- Curious and optimistic, open to innovation.
- Willing to develop alongside others and tackle complex challenges.
Why Join Us?
- Work on services that directly impact Birmingham's residents and communities.
- Join Digital & Technology Services’ growing Product and User-Centred Design team.
- Learn and grow alongside experienced colleagues: designers, product managers, and technologists.
- Thrive in a supportive, learning-focused environment with a focus on coaching and improvement.
- Help transform digital and non-digital services within one of Europe’s largest local authorities.
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This is a hybrid role, with on-site availability based on service requirements.
Important Notes
✅ Required: Upload an up-to-date CV with your application (shortlisting is dependent on this). ❌ Cannot shortlist applications without a CV attached.
Birmingham City Council is a Disability Confident Leader and is committed to equality, diversity, and inclusion.
💡 Need support? Let us know if we can make adjustments or provide additional accommodations during your application.
📩 Informal inquiries? Email Resourcing@birmingham.gov.uk (quote ref. 4363).
Sponsorship: Not available for this position.
⚠️ Right to Work: Proof of eligibility to work in the UK is required before any offer is finalised.
🔗 Full safeguarding policy: here .
🎯 Application Window: We quick-close positions in high-volume roles. Apply promptly to be considered.
Job Ref: A10437 Processing: [[Source File Name]](A10437 Service Designer Grade C JDPS.docx)
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