Advanced Resource Managers
Service Designer Lead
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Service Designer Lead
Location: Crewe – Hybrid Working
Rate: £36.49 per hour
Hours: 37 hours per week
Contract: Fixed-term contract until April 2027
Are you an experienced Service Designer with a passion for transforming public services?
We're looking for a Service Designer Lead to join a major transformation programme, leading the design and delivery of innovative, user-centred services that improve outcomes for residents and staff.
This is an exciting opportunity to work at a strategic level, influencing senior stakeholders, leading a multidisciplinary service design function, and driving complex organisational change.
As Service Designer Lead, you will:
- Lead the Council's service design function and establish best practice across the organisation.
- Manage and develop a team of Service Designers, providing coaching, direction and support.
- Lead complex service redesign and transformation programmes from discovery through to implementation.
- Work closely with senior leaders, Heads of Service and programme teams to identify opportunities for improvement.
- Use user research, data and evidence to develop innovative service solutions.
- Facilitate workshops and co-design activities with stakeholders.
- Develop service blueprints, customer journeys, operating models and service specifications.
- Produce business cases and recommendations supported by evidence, benefits and financial analysis.
- Ensure service designs are legally compliant, financially sustainable and focused on delivering better outcomes.
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We're looking for someone who has:
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- Significant experience leading service design and transformation programmes.
- Experience managing or mentoring service design teams.
- A strong background in user-centred design within complex organisations.
- Experience working with multidisciplinary teams and senior stakeholders.
- Excellent workshop facilitation, communication and stakeholder engagement skills.
- Experience using service design methods such as journey mapping, service blueprinting, prototyping and iterative design.
- The ability to influence strategic decision-making and drive organisational change.
- Experience within local government or the wider public sector is highly desirable.
- A full UK driving licence and access to a vehicle are essential, as the role requires travel to Council sites and meetings across the Cheshire East borough.
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