Free-Work UK
Service Designer - Remote (IT) / Contractor
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Service Designers - Contractors Inside IR35
Location: Remote
Service Designers facilitate the creation of beginning-to-end services that are based on user needs, as identified through user research. As well as being a champion of user-centred design, you'll ensure that service design teams take an holistic approach: creating service blueprints and managing relationships between the different agencies involved in designing a service. You'll also have a strong understanding of Agile methodology
What you'll do
- Plan, prepare and execute a range of design activities to support service design for our clients
- Lead project teams to analyse all aspects of a service and enable the team to build empathy with service users
- Identify the most appropriate design methods depending on the phase of the service lifecycle, such as service mapping, service blueprinting or classification of a service taxonomy
- Lead the creation of maps and blueprints
- Shape the service design community of practice and ensure it is able to provide guidance and feedback
- Support your team and provide guidance on how to use service design in a strategic context
- Have knowledge of, and participate in, several disciplines, actively seeking ways of facilitating co-working and improving the strength of multidisciplinary service design offer
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A multiple award-winning organisation, having secured the prestigious Queens Award for Enterprise: International Trade over consecutive years. We are committed to fostering an inclusive, equitable and accessible workplace where everyone feels valued and supported. We welcome applications from all individuals, regardless of background or identity, and we encourage candidates who may not meet every listed requirement to still apply. If you require any adjustments or support during the recruitment process, please let us know and we will work with you to ensure a fair and accessible experience.
Please Note: If a high volume of applications is received, only candidates shortlisted will be contacted.
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