FISCO (UK) LIMITED
Service Desk Advisor
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Service Desk Advisor
Facilities Service Desk Team Member
About the Company
Our company specialises in providing Facilities Infrastructure Services (FISco) to support core business activities, including:
- Facilities Services
- Information Technology and Communication Services
- Energy Management Services
We aim to be recognised as "best-in-class" and committed to "doing what we say we will do".
About the Role
You will join a small team providing a Facilities Service Desk for all FISco Clients across the UK, handling direct telephone and email communications with customers in various offices and warehouses nationwide.
Responsibilities
To effectively manage the Facilities Service Desk and perform customer-facing duties, your core responsibilities include:
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- Communicating via telephone and email with a polite and helpful approach.
- Chasing updates from suppliers and customers efficiently.
- Ensuring completion of jobs within the given Service Level Agreement (SLA).
- Managing scheduled tasks and coordinating appointments with the relevant suppliers and customers.
- Running system reports when necessary.
- Utilising the CIMS software application and other relevant systems/applications as required.
- Performing any ad-hoc duties assigned by your line manager.
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Key Requirements
(Note: Directly derived from responsibilities for clarity.)
- Exceptional customer service skills for telephone and email communication.
- Ability to track and follow-up on updates from customers and suppliers.
- Experience managing tasks within SLAs/IATAs.
- Proficiency in using scheduling and job management software (e.g., CIMS).
- Strong organisational skills for networking, recurring bookings, and logistical coordination.
Benefits
- Company Pension scheme
- Free Parking
- Electric Car Scheme
Salary & Contract
Salary: £27-28,000 per annum Type: Full-time
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