How your CV stacks up
Upload your CV to see how well it fits this job role
?%
Service Desk Analyst - 1st Line
Job Type: Permanent
Build a brilliant future with Hiscox
What does our IT Service Desk do?
You will be part of the front-line IT Service Desk team providing support to 5000+ Hiscox users across the UK, Europe, Bermuda and North America. You will work in a proactive and co-operative manner to ensure that the responsiveness, effectiveness and quality of the IT Service Desk is as good as it can be. These are Service Desk Analyst vacancies to support our UK, USA and Hiscox Europe business areas.
This role is located at our York office (hybrid – once every two weeks in office), however travel to other office locations (UK or international) may be required in the future. Successful applicant may be required to attend the York office location for onsite training for the first 4 weeks. Normal hours will be 8 hours per day (M-F) between 10:00 – 18:00
The Ideal Candidate
We are looking for a person who possesses the following attributes:
- A passion for customer service.
- Confident and effective communication skills, both verbal and written.
- Comfortable working in a highly dynamic, fast-paced and constantly evolving environment.
- Strong team ethic.
- A hunger for continuous improvement.
- A natural talent for seeing the bigger picture and beyond what is in front of them.
- Confidence in speaking out when required to do so.
- An interest in technology and a restless desire for continuous learning.
- Previous service desk / IT experience desirable but not necessary
Reasons to use Rodeo
Start with a chat, not a search bar
Grad scheme, placement, apprenticeship? Not sure what you want yet — that's fine. Your agent talks it through with you and turns "I have no idea" into a shortlist.
It searches the market for you
Every day your agent scans the market matching roles against what actually matters to you, not just keywords on a CV.
Only hits
No noise. No "maybe this fits." Just roles with a clear explanation of why they're right — and where to focus when applying.
The Role Description:
The person would be expected to:
- Act as a routine contact point, receiving and handling requests for support from internal business users.
- Respond to a broad range of support activities by providing information to fulfil requests or enable incident resolution.
- Provide first line fault investigation and diagnosis and promptly allocate unresolved issues as appropriate.
- Assist with the development of standards, and apply these to track, monitor, report, resolve or escalate issues.
- Assist users in defining their access rights and privileges.
- Perform security administration tasks and resolve security administration issues.
- Investigate minor security breaches in accordance with established procedures.
- Contribute to the creation of support documentation.
Why Hiscox?
This is a fantastic opportunity to join Hiscox during a time of focused growth where you will have the remit to make a real difference. Hiscox offers an environment where you are encouraged to grow with the team and this is an exciting time to be joining this fast-growing organisation. There will be plenty of opportunity for on-the-job career development within a supportive environment.
Diversity and flexible working at Hiscox
At Hiscox we care about our people. We hire the best people for the job and we’re committed to diversity and creating a truly inclusive culture, which we believe drives success. We also understand that working life doesn’t always have to be ‘nine to five’ and we support flexible working wherever we can. No promises, but please chat to our resourcing team about the flexibility we could offer for this role.
Get help with your application
Your very own career expert that helps elevate your application to the next level.
You can follow Hiscox on LinkedIn, Glassdoor and Instagram (@HiscoxInsurance)
Work with amazing people and be part of a unique culture
If you want to help build a brilliant future; work with amazing people; be part of a unique company culture; and, of course, enjoy great employee benefits that take care of your mental and physical wellbeing, come and join us.
If this is your first time visiting our career site and you wish to stay in touch please select the 'Introduce yourself' button on the top right. This will allow us to contact you with suitable vacancies.
If you are a returning prospect and wish to view our current vacancies please Search for Jobs using the link on the top right.
We’re a global, specialist insurer headquartered in Bermuda and listed on the London Stock Exchange. With 3,000 employees and 32 offices in 12 countries we’re a business with lots of opportunity for people with talent, spark and lots of ambition.
If you want to build a great career with a company that prioritises strong values – such as integrity and courage – where our people always pull together to do the right thing for each other and our customers, then we’d love to hear from you.
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London
Skills
Location