Landmark Information Group
Service Desk Analyst
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Service Desk Analyst – Bristol / Hybrid
What it’s like to work at Landmark
At Landmark, you’ll find a friendly, dynamic, and supportive team that values bold ideas, big dreams, and active curiosity. We foster a culture of innovation, encouraging everyone to contribute to the development and direction of our products and services while continuously seeking new and efficient ways to work.
Collaboration and sociability are at the heart of what we do, and we take pride in coming together to achieve great things. We offer a range of benefits to support your well-being and career growth, including:
- 25 days’ holiday (plus bank holidays) – plus an optional 5 days unpaid leave per year
- An annual £300 lifestyle allowance to spend on activities of your choice
- Pension scheme: Matched up to 6% for the first 3 years, increasing to 10% thereafter
- Private Health Insurance (via Vitality)
- Group Income Protection Scheme
- Matched funding for charitable fundraising
- Cycle to Work and Gym Flex schemes
- Internal coaching and mentoring system
- Focus on training and career progression
- Family-friendly policies
The Opportunity
We are looking for a skilled Service Desk Analyst to work as part of a team supporting a range of systems within the Landmark Information Group. You will be responsible for managing multiple concurrent tasks across varying technologies in an exciting, competitive environment, with exposure to on-premise, cloud-based, and End-User systems.
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Key Responsibilities
- Be the first point of contact for IT support activities for our internal customers
- Manage and prioritise workloads via our ITSM Tools
- Keep customers updated via all communication methods to manage expectations
- Support the wider IT Department ensuring systems and processes run smoothly
- Onboard new employees (hardware and account provision)
- Ensure all requests logged include detailed information, troubleshooting steps, and technical compliance
- Maintain our EUC (End-User Computing) compliance at high standards
- Keep our Asset Management System up-to-date
- Ensure all knowledge base documentation remains current
- Provide occasional visits to other UK offices for physical IT support (where required)
About You
To apply, you will need:
- ITIL v4 Foundation (or equivalent Service Desk experience)
- Exposure to Microsoft 365 Admin Centre and Active Directory (AD)
- Strong customer service skills with excellent communication (both technical and non-technical)
- Self-motivated, excellent time management, and request/ticket-proven expertise
- Strong technical support experience and problem-solving ability
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About Us
Landmark Information Group holds a wide portfolio of market-leading Prop-Tech (property technology) businesses spanning estate agency, conveyancing, surveying, lender valuations, land asset management, and consultancy services. We deliver award-winning solutions to key sectors, including:
- Estate agency & conveyancing
- Government property-related data markets
- Surveying, environmental consultancy, and valuation services
We are at the forefront of innovation, leading property sector technology platforms and thought leadership, leveraging cloud technologies to integrate a unified market infrastructure. This is a chance to contribute to major advancements in our field.
Landmark is an equal opportunities employer. We celebrate diversity and are committed to an inclusive environment, ensuring every employee feels valued and empowered.
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