Peel Ports Group
Service Desk Analyst
How your CV stacks up
Upload your CV to see how well it fits this job role
?%
Service Desk Analyst
Are you passionate about technology and delivering outstanding customer service? Do you enjoy solving problems, supporting colleagues and continuously developing your technical skills? We are seeking a Service Desk Analyst to join our Group IT team to play a key role in providing a first line support across our Group.
Your role
This is an exciting opportunity if you have some first line support experience and are looking to build your technical expertise, broaden your experience and develop a long term IT career in a dynamic operational environment. As the first point of contact for IT support, you will help colleagues with a wide range of technologies across a broad range of business functions, by managing incidents, troubleshooting technical issues, service requests and escalations while ensuring a professional, responsive and customer focused service.
Who are we?
Already one of the UK’s leading port and logistics companies, we are planning substantial capital investment over the next 5 years to achieve our vision of becoming the UK’s leading port operator. We have ambitious plans to grow and transform the supply chain to benefit our customers. Our investments are decarbonizing our operations, which in turn is helping us work towards our goal of having Net Zero Port Operations by 2040. Much of our success depends on our unrivalled facilities and technology. But in our sector, it comes down to having the right talent to enable our organisation to grow.
Reasons to use Rodeo
Start with a chat, not a search bar
Grad scheme, placement, apprenticeship? Not sure what you want yet — that's fine. Your agent talks it through with you and turns "I have no idea" into a shortlist.
It searches the market for you
Every day your agent scans the market matching roles against what actually matters to you, not just keywords on a CV.
Only hits
No noise. No "maybe this fits." Just roles with a clear explanation of why they're right — and where to focus when applying.
What you’ll bring
You will have:
- Experience providing first line IT support within a service desk or IT support environment;
- Experience managing incidents and service requests in line with ITIL principles;
- Knowledge or practical experience of technologies, such as Active Directory and domain management, Microsoft Exchange 365, Microsoft Teams, SharePoint or OneDrive;
- Strong problem solving and organisational skills;
- Excellent communication skills with the ability to explain technical information clearly;
- A professional, customer focused approach;
- The ability to prioritise workload effectively and escalate issues when appropriate.
Get help with your application
Your very own career expert that helps elevate your application to the next level.
What we can offer you
In addition to a competitive salary, we have a strong track record of developing our people to expand their skills and experience and develop their careers. Valuing and rewarding our workforce is important to us which is why we offer a fantastic range of flexible benefits to choose from, such as:
- 27 days holiday per annum (plus bank holidays)
- Matched Contribution Pension Scheme up to 10%
- Peel Ports Flexible Benefits including salary sacrifice car scheme, healthcare cash plans, Cycle2Work Scheme, critical illness insurance, gyms, retail vouchers
- Commitment to learning and personal development
- We promote good physical and mental health and can provide additional support to colleagues via our employee assistance programme when required
If you believe you have the skills and experience we are seeking and you want to join a thriving and ambitious place to work, we’d really like to hear from you!
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London
Skills