AQA
Service Desk Analyst
How your CV stacks up
Upload your CV to see how well it fits this job role
?%
Service Desk Analyst
Permanent
Guildford: £25,800 - £28,400
Smart Hybrid Working
Are you fed up of only being contacted when people have a problem with their computer?
At AQA we have a Smart Bar in each of our offices, think Genius Bar but better. This is where you live. In fact, your proper job title in AQA is Service Desk and Smart Bar Analyst. You are central. Colleagues drop in to seek your expert advice and support or simply to say hello and talk about last nights telly.
Do you want something more than just answering calls every day?
You will be part of a team of 11 superheroes (2 in the Guildford office) who provide first line support across the whole business (4 different sites) - responding to daily queries via the smart bar, telephone and service desk portal - solving issues and problems but that is not all - oh no, far from it!
As well as ensuring that approximately 1600 colleagues are able to create and run the GCSE and A Level exams - yes that is where you know AQA from - there are then another 1600 or so seasonal staff to supply and support.
You'll use your technical expertise to support and manage technologies such as Active Directory, Microsoft Entra ID and Intune, helping colleagues stay connected, productive and secure. Experience with SCCM and/or Windows Autopilot would be highly desirable, particularly in supporting device deployment, configuration and lifecycle management.
Reasons to use Rodeo
Start with a chat, not a search bar
Grad scheme, placement, apprenticeship? Not sure what you want yet — that's fine. Your agent talks it through with you and turns "I have no idea" into a shortlist.
It searches the market for you
Every day your agent scans the market matching roles against what actually matters to you, not just keywords on a CV.
Only hits
No noise. No "maybe this fits." Just roles with a clear explanation of why they're right — and where to focus when applying.
You may also be building laptops or ensuring that the meeting and conference rooms and office spaces are fully equipped and running smoothly. Is it fast paced? Let's just say, there is not much opportunity to sit down for long.
What's in it for me?
- A 35-hour working week
- 25 days annual leave (with additional office closure at Christmas)
- A fantastic pension (up to 18.5% total contributions)
- Private medical insurance and a healthcare cash reward plan
- The opportunity to join lots of network groups (LGBTQ+, neurodiversity, disAbility, empowering women, wellbeing, ethnic minority, and more)
- A number of training and development opportunities are open to you, including ITIL, for example
- Involvement in various projects or continuous improvement
- Collaboration with other teams throughout the business
- An awesome line manager (he made me add that bit!) and a really supportive, knowledgeable team.
Get help with your application
Your very own career expert that helps elevate your application to the next level.
At AQA, we are committed to fostering a workplace that celebrates diversity and promotes equity and inclusion. We believe that a diverse team brings richer perspectives and drives better outcomes. Our ED&I strategy ensures that everyone, regardless of religion, ethnicity, gender identity or expression, age, disability, sexual orientation, or background, is valued, respected, and empowered to thrive. We actively promote inclusive language, avoid stereotypes, and strive for representation across all dimensions of diversity. We welcome applications from individuals of all backgrounds and lived experiences.
How do I apply?
Read the full job description then upload your most recent CV with a cover letter explaining why you are the person we need.
Applications will close at 23:59 on Monday 20th July 2026 with interviews in the Guildford office (so you can see where you will be working) Tuesday 4th August 2026
All applications will be responded to.
#MCRE
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London
Skills