Genuit Group
Service Desk Analyst
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At Genuit Group, we are focused on creating a more sustainable built environment. This means increasing resilience as buildings adapt to the challenges of climate change, while also reducing the impact the built environment has on the environment.
As a growing FTSE 250 business with global ambitions, Genuit offers the opportunity to work across multiple construction sectors within the Group and be part of shaping the future direction of the organisation.
We're looking for a Service Desk Analyst to join the Genuit Group Service Desk team, providing first-line technical support and helping colleagues stay productive through the effective resolution of IT issues and service requests.
As the primary point of contact for technical support, you'll play a key role in diagnosing and resolving hardware, software, and application issues, ensuring service levels are maintained and users receive a high-quality support experience.
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What You'll Be Doing
- Act as the first point of contact for IT incidents, queries, and service requests
- Log, categorise, and manage tickets accurately within service management systems
- Diagnose and resolve technical issues, escalating where appropriate
- Provide support and guidance on applications, hardware, systems, and security best practices
- Fulfil service requests within agreed service levels and timelines
- Assist with problem management activities, identifying trends and contributing to long-term solutions
- Configure, deploy, and maintain desktop, laptop, mobile, and printer devices
- Support software installation, licensing, updates, and troubleshooting
- Contribute to knowledge articles, documentation, and continuous service improvement initiatives
What We're Looking For
- Experience in an IT Service Desk or technical support environment
- Strong troubleshooting and problem-solving skills
- Knowledge of Microsoft Windows desktop operating systems
- Experience with Microsoft 365, SharePoint, and Exchange/mailbox administration
- Basic Active Directory knowledge, including user administration and permissions management
- Understanding of hardware support, software deployment, and device configuration
- Familiarity with ITSM, ticketing, and knowledge management systems
- Strong communication and customer service skills
- Ability to work independently and manage competing priorities
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Additional Requirements
- Full UK driving licence and willingness to travel to Group sites as required
Location: Doncaster
Our Benefits
- Entitled to 25 days holiday
- Holiday purchase scheme
- Life Assurance x3 of annual salary
- Pension contribution matched up to 8%
- Save as you earn Genuit Sharesave scheme
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