Netrolynx AI
Service Desk Analyst
How your CV stacks up
Upload your CV to see how well it fits this job role
?%
About The Company
System C is a leading provider of innovative healthcare and social care technology solutions dedicated to improving outcomes across the NHS, local authorities, and other public sector organizations. With a commitment to delivering high-quality, reliable, and user-centric systems, System C empowers healthcare professionals and social care workers to provide better services to their communities. The company prides itself on fostering a collaborative environment that encourages continuous learning, technological advancement, and impactful contributions to public health and social welfare. Through its extensive portfolio of products and services, System C plays a vital role in transforming healthcare delivery and social care management, making a tangible difference in people's lives.
About The Role
Ready to start your IT career with a team making a real impact in health and care? At System C, we build technology that connects and transforms outcomes across the NHS, local authorities, and beyond. We're growing fast and we're looking for a Junior Service Desk Analyst, known internally as an Associate Service Desk Analyst, to join our Technical Services team and learn the craft of outstanding first-line support.
In this associate role, you'll be the first point of contact for users across our Social Care & Education and Healthcare product portfolio. You'll log and categorise incidents, perform initial triage, use our knowledge base to resolve straightforward issues, and escalate when needed. You'll provide clear, timely updates and keep a precise audit trail so colleagues can pick up right where you left off. As your confidence grows, you'll work more independently while always having experienced team mates to back you up.
Reasons to use Rodeo
Start with a chat, not a search bar
Grad scheme, placement, apprenticeship? Not sure what you want yet — that's fine. Your agent talks it through with you and turns "I have no idea" into a shortlist.
It searches the market for you
Every day your agent scans the market matching roles against what actually matters to you, not just keywords on a CV.
Only hits
No noise. No "maybe this fits." Just roles with a clear explanation of why they're right — and where to focus when applying.
Over a structured two-year development pathway, you'll complete internal certifications, shadow senior analysts, and gain insight into NHS and local authority working practices, data protection, and modern service operations. You'll learn to thrive in a fast-moving environment - owning your work, collaborating as one team, and doing the right thing for our users.
Qualifications
The ideal candidate will possess a strong passion for technology and problem-solving, with excellent communication skills, both verbal and written. Strong organisational abilities, effective time management, and meticulous attention to detail are essential. A proactive and friendly approach, especially under pressure, will help you succeed in this dynamic environment. Curiosity and a commitment to continuous learning are highly valued traits.
While not mandatory, experience with ticketing tools such as Jira or ServiceNow, previous customer service experience, and an interest in NHS or local authority environments are considered advantageous. Candidates should be prepared for a role that involves working shifts, including a rotation of 15:00-23:00 one week in every four after initial training.
Responsibilities
- Serve as the first point of contact for users experiencing technical issues across various healthcare and social care platforms.
- Log, categorise, and prioritise incidents to ensure prompt resolution.
- Perform initial troubleshooting and use available knowledge bases to resolve common issues efficiently.
- Escalate complex problems to senior team members while maintaining clear communication and documentation.
- Provide users with timely updates regarding the status of their incidents and ensure accurate record-keeping for audit purposes.
- Participate in ongoing training and certification programs to develop technical skills and understanding of NHS and local authority operations.
- Collaborate effectively with team members to deliver high-quality support and contribute to a positive team environment.
- Maintain awareness of data protection policies and ensure compliance with relevant regulations.
- Support continuous improvement initiatives by providing feedback and insights from user interactions.
Get help with your application
Your very own career expert that helps elevate your application to the next level.
Benefits
At System C, we believe in supporting our employees both professionally and personally. Benefits include flexible working arrangements, additional holiday entitlement, and access to discount schemes. We offer private healthcare coverage, a comprehensive pension plan, and numerous opportunities for career development and progression. Our quarterly Values Awards recognize individuals who demonstrate exceptional commitment and go above and beyond in their roles. Additionally, employees have access to ongoing training, certifications, and a supportive environment aimed at nurturing talent and encouraging growth.
Equal Opportunity
System C is an equal opportunity employer committed to fostering an inclusive and diverse workplace. We welcome applications from individuals of all backgrounds, regardless of race, gender, age, disability, sexual orientation, religion, or any other characteristic protected by law. We believe that diversity enriches our team and enhances our ability to serve our users effectively. We are dedicated to providing a fair and accessible recruitment process and ensuring that all employees have equal opportunities for development and success within the organization.
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London
Skills
Location