Winckworth Sherwood LLP
Service Desk Analyst
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ABOUT THE ROLE
We are looking for an entry-level Service Desk Analyst candidate to join a very friendly and supportive IT service desk team, to provide IT support to a user group of around 400 people.
The team is looking for someone who is enthusiastic, eager to learn and willing to grow through experience. A proactive attitude, strong initiative, and a desire for continuous development are more important to the team than extensive experience. We are a Microsoft 365 environment with bespoke legal software systems, which include Net Documents and 3E.
Day-to-day tasks will include:
- Answering calls/emails/Teams messages to the IT service desk number/centralised inbox and logging these requests on the helpdesk system
- Providing effective IT support services across the firm both onsite and remotely, across software support/set-up and hardware maintenance and AV set-up.
Note to agencies: We are sourcing this role directly at this time.
ABOUT YOU
You will have a passion for problem-solving and a curious mind, place importance on providing excellent client service, and a genuine interest in developing a career in a busy but friendly IT service desk team. We are open to seeing candidates who are at the start of their IT journey, so you may have a degree in Computer Science, completed an IT bootcamp course, IT apprenticeship, or have some on-the-job IT or customer-facing experience.
In return, you will be joining a loyal and dedicated service desk team, who support each other and work together to provide a first-class support service to all our people.
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WHY US
Winckworth Sherwood is an exciting, diverse, and growing business. We are a full-service law firm with a diverse client base, that prides itself on providing advice across a broad range of sectors and markets. Delivering a first-class service is key to everything we do.
Our clients range from some of the UK’s largest businesses and institutions, housebuilders and developers through to investors, professional partnerships, family offices, not-for-profit organizations, and private individuals – all of which benefit from the flexible, practical approach of our lawyers.
We recognize that our people play a key part in our success, and as a result, we are committed to their development and well-being. We promote a healthy work-life balance and flexibility, keeping our people motivated and stimulated to deliver great things.
YOUR APPLICATION JOURNEY
Application review
Your profile will be screened by a member of the WS recruitment team. If your CV is shortlisted, you will be invited to have a short call with our Recruitment Manager, Ash Evans, to discuss your interest in the vacancy. No AI is used in our application screening process! Every candidate who applies to this role will be told if they have been successful or not in moving to the next stage.
1st interview (in person at our London office)
This will be with the IT Service Delivery Manager and Service Desk Team Leader, who will discuss your interest in the role, what you are looking for professionally, and ask some competency/behavioral questions that relate to the key skills/behaviors needed for this position.
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Every candidate who reaches this stage will be offered the chance to have a feedback call with our Recruitment Manager to understand why they weren't progressed to the next interview stage, so that you can use this feedback to help with other job applications.
2nd interview (in person at our London office)
At this stage, you will meet the Director of IT and also some of the Service Desk team for a more informal chat about the role and day-to-day life as a Service Desk Analyst.
This is also a good opportunity to ask any final role/firm-specific questions.
Every candidate who reaches this stage will be offered the chance to have a feedback call with our Recruitment Manager to understand why they weren't offered the position, so that you can use this feedback to help with other job applications.
Offer of employment
If you are successful and accept our offer of employment, we will submit your details to our background screening company (Giant), who will conduct a series of background checks. Once these have been completed and we have separately validated your proof of right to work in the UK, a start date can be agreed, and your onboarding schedule can be planned.
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