The Cambridge Building Society
Service Desk Analyst (Fixed Term Maternity Contract)
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About the Role
Our Service Desk Lead is looking for a new Service Desk Analyst to join our team. You’ll be responsible for providing first line support to other team members on IT issues and issues with our core banking system (finova).
You’ll use your problem solving skills to triage, resolve and/or escalate incidents and requests as they come in, as well as supporting our self-serve processes within our core banking system such as product building, document updates and user access changes. You’ll be someone with a good understanding of IT administration and support. It would be beneficial to have an understanding of mortgages and savings and be driven to build on this knowledge, you’ll also care about providing excellent customer service and getting things right first time. You must be someone that challenge standards and always tries to understand the “why” behind our systems and processes.
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Click here to view The Society Benefits
Day-to-day Responsibilities
- All first line IT support inc finova
- Savings and mortgage product builds, testing and releases
- Managing document updates
- Managing hardware rollout for new starters and replacements
- User access changes whether that’s new users, movers or leavers for almost all third party applications
- Daily checks on critical services
- Internal access audits
- External IT audits
- Base Rate changes (mortgages and savings)
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Salary and working hours
- Starting salary £25350.00 per annum
- Monday to Friday 8:45am - 5:00pm (36.25 hours per week)
- Hybrid working, at least 2 days per week from our Head Office (Cambridge)
Come and join a thriving independent mutual, where your contribution will help our customers.
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