FPSG
Service Desk Analyst
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Overview
Ref: 117983
2nd line Support / Level 2 Service Desk Analyst / On-site
Role Responsibilities
Responsibilities will include:
- Own and resolve L1 & L2 tickets with speed and precision.
- Troubleshoot and fix break-fix issues to keep systems running smoothly.
- Handle ad-hoc IT requests and contribute to small projects that make a big difference.
- Work closely with the IT Service Desk Team Lead and collaborate with a supportive team.
- Follow ITIL best practices and maintain accurate ticket documentation.
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Person Specification
Essential skills will include:
- ITIL knowledge and a solid understanding of service management.
- Proven ticket handling experience in a busy service desk environment.
- Strong troubleshooting skills and the ability to work independently.
- Great communication and a positive, proactive attitude.
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Next Steps
Apply by contacting Ciaran Ahern - cahern@fpsg.com
Equal Opportunities
FPSG is committed to equal opportunities regardless of gender, race, disability, sexual orientation, religion or belief and age.
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