TEKsystems
Service Desk Analyst
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Service Desk Analyst
6 MONTH INSIDE IR35 CONTRACT
EXETER BASED, ONSITE WORKING
NPPV3 Clearance Needed
Overview
We are seeking experienced Service Desk Analysts to join a busy and collaborative IT support team. This role focuses on providing first-line technical support to a large end-user community, resolving issues efficiently while delivering excellent customer service.
Responsibilities
- Provide first-line IT support via telephone and service requests
- Diagnose and resolve end-user hardware, software, and access issues
- Log, triage, and prioritize incidents and service requests
- Escalate complex issues to appropriate support teams when required
- Deliver a high standard of customer service and user experience
- Support desktop, laptop, and Microsoft-based environments
Skills & Experience
- Previous Service Desk or IT Support experience
- Strong troubleshooting and problem-solving skills
- Knowledge of Microsoft technologies and end-user computing environments
- Experience working in a high-volume support environment
- Excellent communication and customer service skills
- Ability to learn new systems and processes quickly
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Ideal Candidate
- Confident supporting non-technical users
- Customer-focused with a proactive approach
- Comfortable handling multiple requests and priorities
- Experienced in delivering first-call resolution where possible
- Able to work effectively as part of an onsite team
Job Title: Service Desk Analyst
Location: Exeter, UK
Job Type: Contract
Trading as TEKsystems. Allegis Group Limited, Maxis 2, Western Road, Bracknell, RG12 1RT, United Kingdom. No. 2876353. Allegis Group Limited operates as an Employment Business and Employment Agency as set out in the Conduct of Employment Agencies and Employment Businesses Regulations 2003. TEKsystems is a company within the Allegis Group network of companies (collectively referred to as "Allegis Group"). Aerotek, Aston Carter, EASi, Talentis Solutions, TEKsystems, Stamford Consultants, and The Stamford Group are Allegis Group brands.
To access our Online Privacy Notice, which explains what information we may collect, use, share, and store about you, and describes your rights and choices about this, please go to https://www.allegisgroup.com/en-gb/privacy-notices.
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We are part of a global network of companies and as a result, the personal data you provide will be shared within Allegis Group and transferred and processed outside the UK, Switzerland, and European Economic Area subject to the protections described in the Allegis Group Online Privacy Notice. We store personal data in the UK, EEA, Switzerland, and the USA. If you would like to exercise your privacy rights, please visit the "Contacting Us" section of our Online Privacy Notice at https://www.allegisgroup.com/en-gb/privacy-notices for details on how to contact us. To protect your privacy and security, we may take steps to verify your identity, such as a password and user ID if there is an account associated with your request, or identifying information such as your address or date of birth, before proceeding with your request. If you are resident in the UK, EEA, or Switzerland, we will process any access request you make in accordance with our commitments under the UK Data Protection Act, EU-U.S. Privacy Shield, or the Swiss-U.S. Privacy Shield.
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