Fujitsu Digital Age Assurance
Service Desk Analyst
How your CV stacks up
Upload your CV to see how well it fits this job role
?%
Service Desk Analyst Location: Bracknell (On-site)
About the Role
Our purpose is to make the world more sustainable by building trust in society through innovation. As a Service Desk Analyst, you will contribute to this mission by ensuring our people have reliable, secure, and efficient IT systems that enable them to deliver critical services with confidence.
We are seeking a dynamic Service Desk Analyst to provide hands-on support to end users in a highly secure Defence environment. You’ll be the first point of contact for IT support—assisting with technical issues, resolving incidents, fulfilling service requests, and guiding users to use IT systems effectively.
Working in a collaborative environment, you’ll benefit from strong mentoring and training opportunities, helping to grow your technical skillset and advance within the IT function.
Key Responsibilities
- Act as the first point of contact for IT support queries via phone, email, or ticketing system
- Log, prioritise, and resolve incidents and service requests in compliance with SLAs
- Troubleshoot issues across:
- Windows 10/11
- Microsoft 365
- Standard desktop applications
- Manage user accounts, passwords, and permissions within Active Directory
- Escalate complex or high-impact issues to 2nd Line or specialist support teams
- Provide clear communication and excellent customer service to end users
- Maintain accurate records and documentation within the IT Service Management tool
- Contribute to process improvement and knowledge sharing across the team
Reasons to use Rodeo
Start with a chat, not a search bar
Grad scheme, placement, apprenticeship? Not sure what you want yet — that's fine. Your agent talks it through with you and turns "I have no idea" into a shortlist.
It searches the market for you
Every day your agent scans the market matching roles against what actually matters to you, not just keywords on a CV.
Only hits
No noise. No "maybe this fits." Just roles with a clear explanation of why they're right — and where to focus when applying.
Essential Requirements
- Previous experience in a 1st Line/Service Desk/Helpdesk support role
- Strong communication and customer service skills, both written and verbal
- Working knowledge of:
- Windows 10/11
- Microsoft 365
- Experience with Active Directory (password resets and account management)
- Familiarity with ITSM or ticketing tools (e.g., ServiceNow, Remedy)
- Proactive, problem-solving mindset with a strong attention to detail
- Ability to thrive in a secure, process-driven environment
- Willingness and eligibility to undergo security clearance
⚠️ Note: Applications from candidates who do not meet all requirements are still encouraged! If you possess transferable skills in customer service, problem-solving, and user support, your background may still be a great fit.
Benefits
Workplace Benefits
- 26 days annual leave plus public holidays (3 flexible days)
- Double-matching pension contributions (up to 10%)
- Companywide incentive plans
- Life assurance
- Employee assistance programme and virtual GP
Get help with your application
Your very own career expert that helps elevate your application to the next level.
Flexibility & Support
- Flexible working (Work Your Way) available from day one
- Perks at work (e.g., employee discounts)
- Access to a company offering flexible benefits (e.g., extra holidays, dental cover, critical illness insurance)
Recruitment Process
The selection process consists of one interview stage.
Disability Confident Employer: Fujitsu is committed to providing equal opportunities. If you identify as disabled and meet the minimum criteria, email EMEIArecruitment@fujitsu.com to apply through our Disability Confident Interview Scheme.
Achieve Together: Our Commitments
We are a responsible and inclusive employer, recognised for our dedication to:
- Disability Confident Leader
- Times Top 50 Employer for Gender Equality
- Top 75 Employer for Social Mobility
- Living Wage Foundation Accredited
- Signatory of the United Nations’ LGBTI+ standards
- Stonewall Top 100 Employer
We foster an environment where "Be Completely You" enables our employees to thrive through diverse, inclusive communities.
At Fuji, we are committed to aligning our teams’ truisms with our wider mission, ensuring we achieve together for a more innovative and equitable future.
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London
Skills