Langley James HR & IT Recruitment
Service Desk Contractor G Workspace & Apple/Mac
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Service Desk Contractor to cover holiday absence in a Tech Start up in Covent Garden who have 50 users to start on Monday
The client operates on Google Workspace and Macs with some PCs.
We are looking for someone who is just as comfortable administering Google Workspace and macOS as they are supporting Microsoft 365 and Windows and AV Setups for conferences and meetings.
What You'll Be Doing
- Seamless Client Support: Act as the face of the service desk, providing exceptional 2nd line troubleshooting across macOS, Windows, iOS, and Android platforms.
- Cloud & Platform Administration: Move fluently between managing user permissions and lifecycles in Google Workspace, Microsoft 365, and a growing ecosystem of SaaS platforms.
- User & Device Lifecycle: Handle everything from secure offboarding to configuring devices and running engaging new-starter inductions.
- Knowledge Sharing: Keep internal documentation and asset records thorough and flawless so the whole team benefits from what you learn.
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What You Need
- MSP Pedigree: At least 2 years of proven experience in a service desk environment.
- Apple & Google Fluency: Strong, hands-on administration skills in Google Workspace and macOS. Exposure to Apple Business Manager or Apple-centric MDMs (like Jamf or Mosyle) is a massive plus.
- The Right Balance: The ability to support Microsoft 365 and Windows alongside your Mac expertise, paired with a solid grasp of networking fundamentals (DNS, DHCP, VPNs, Wi-Fi).
- Attentive Communication: Exceptional, clear communication. You can talk to anyone with a calm head, absolute discretion, and a friendly, ego-free attitude.
- Forward-Thinking Mindset: You don't just patch issues; you look for the right fix over the quick one, and you possess a naturally security-focused mindset.
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Desired Skills and Experience
Service Desk, ITSM, Windows, MacOS, O365, Google WorkSpace, MDM, OKTA Jamf, Kandji
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