Mitie Cleaning & Hygiene Services
Service Desk Coordinator
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ROLE: Service Desk Coordinator
LOCATION: Glasgow
At Mitie, our people are our greatest strength, and our promise is to create a place to work where you can thrive and be your best every day.
We're looking for a motivated and enthusiastic Service Desk Coordinator to join our team. This is an excellent opportunity for someone looking to develop their career within facilities management and service delivery. You'll gain exposure to all aspects of the Service Desk function, working closely with engineers, contractors, managers, and customers to ensure the efficient delivery of maintenance and compliance activities.
Role Responsibilities
- Learn all aspects of the Service Desk Coordinator role and develop a strong understanding of service delivery processes.
- Schedule and plan works for engineers and subcontractors to ensure efficient resource allocation.
- Update and maintain jobs within the Maximo CAFM system and Click planning platform.
- Raise and manage Purchase Orders for contracted works, ensuring they are approved and processed correctly.
- Review certification, worksheets, and contractor reports, identifying and recording any remedial works required.
- Produce Management Information and customer reports as required.
- Prepare quotations and supporting documentation.
- Build and maintain positive working relationships with colleagues, engineers, customers, and supply chain partners.
- Upload and maintain certification, purchase orders, and associated documentation within Maximo.
Required Qualifications & Skills
Applicants should be able to demonstrate the following:
- A willingness to learn and develop within the role.
- Good IT and systems skills, with the ability to learn new platforms and technologies.
- Excellent communication skills, adapting communication style to suit different audiences.
- Ability to work effectively under pressure in a busy and fast-paced environment.
- A creative and analytical approach to resolving issues and identifying improvements.
- Ability to work collaboratively as part of a team while also managing individual responsibilities.
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What's in it for you?
Our market-leading benefits package is designed to support your lifestyle, wellbeing, and future.
- Access to a virtual GP for you and members of your household, providing expert medical advice by phone or video.
- Financial wellbeing support through Salary Finance, including access to earned pay before payday and competitive loan options.
- Access to our flexible benefits platform, Choices, where you can purchase additional annual leave, dental cover, critical illness insurance, and technology products.
- Thousands of discounts through our MiDeals platform, covering retailers, gyms, and leisure activities.
- Cycle to Work scheme.
- Life assurance of up to four times your salary.
- Enhanced pension contributions.
- Save As You Earn scheme and Mitie Matching Share Plan.
- Recognition through the Mitie Stars reward programme, including the opportunity to win cash prizes throughout the year.
- Excellent training, development, and career progression opportunities through a wide range of learning resources.
There's a place for you at Mitie – join us today.
Together our diversity makes us stronger.
Our market-leading offering provides you with benefits that suit your lifestyle.
- We have a virtual GP on hand for you and members of your household. So you can get expert advice by video or phone without having to leave your home.
- We offer financial wellbeing assistance through our Salary Finance scheme. For example, you could access 50% of your earned pay before payday for a small fee. Salary Finance also offers competitive loans.
- When you join us, we’ll give you a link to our flexible lifestyle benefits platform, Choices. You might choose to purchase up to five extra days’ holiday each year. You might buy critical illness insurance, seek dental treatment, or buy technology products at an affordable cost. There are many choices!
- We give you access to high street discounts from thousands of well-known retailers, gyms, and more through our MiDeals platform. And we have a cycle-to-work scheme.
- Life cover of up to four times your salary is available.
- We also offer enhanced pension contributions, a save-as-you-earn scheme, and a Mitie Matching Share Plan (you could even be awarded free shares in Mitie).
- We award our employees with Mitie Stars as recognition for their hard work. There are cash prizes up for grabs each month, and at the end of the year there’s a chance to scoop a top prize of £10,000!
- Our success is a direct result of the experience and quality of our people. Progressing your career is therefore a top priority for us. We offer a diverse variety of training and development avenues via a wide selection of learning resources to suit you.
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We are committed to ensuring our recruitment process is inclusive and accessible to all. If you have a disability or long-term condition (for example dyslexia, anxiety, autism, a mobility condition, or hearing loss) and need us to make any reasonable adjustments, changes, or do anything differently during the recruitment process, please let us know by emailing Zehdan Raja at zehdan.raja@mitie.com.
Since 1987, Mitie’s 84,000 employees have been maintaining companies globally. We are the UK’s leading facilities management and professional services company, and our clients range from household names in banking, critical government sites as well as hospitals and schools.
Join our Mitie Team.
Together our diversity makes us stronger.
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