Reliance High-Tech
Service Desk Coordinator – Administrator Role
How your CV stacks up
Upload your CV to see how well it fits this job role
?%
Opens in a new window Opens an external website Opens an external website in a new window
This website utilizes technologies such as cookies to enable essential site functionality, as well as for analytics, personalization, and targeted advertising. Cookie Policy
Get in touch: 0845 121 0802* info@reliancehightech.co.uk
Home
Why Us
Accreditations & Awards Frameworks Our Team Our Partners Vision and Values Our Clients
Our Services
Installation Services Maintenance Services Monitoring Services Lone Worker Protection Reliance Elevate
Our Sectors
Healthcare Data Centres Logistics Corporate Public Services Utilities Education Infrastructure Criminal Justice and Police
Cloud Case Studies Events
News & Blogs
News Blogs Newsletter
Contact Careers
Service Desk Coordinator – Administrator Role
< Back to careers
Closing Date: December 31, 2026
Your Future
As one of the most dynamic and forward-thinking companies in the electronic security and lone worker industry Reliance believe in growing our own talent. This role offers far more than a position — it is a platform. Whether your ambitions lie in operations, administration, account management, technical services, or leadership, we will invest in the right person and support their journey. For those who demonstrate the right attitude and commitment we offer competitive salaries, good company benefits, combined with career opportunities across our rapidly growing business that are genuinely without limit.
We can teach skills, but first and foremost if your ambition, and ethos match our values below – call us.
Role
Based out of our state of the art Bracknell Headquarters, the Service Desk Coordinator/Administrator is part of a team responsible for coordinating service, maintenance, and support activities. This role ensures the efficient handling of reactive faults, planned maintenance, and service requests for systems such as CCTV, Access Control, Intruder Alarms, and related security technologies, while maintaining high levels of customer satisfaction and service level agreements.
Reasons to use Rodeo
Start with a chat, not a search bar
Grad scheme, placement, apprenticeship? Not sure what you want yet — that's fine. Your agent talks it through with you and turns "I have no idea" into a shortlist.
It searches the market for you
Every day your agent scans the market matching roles against what actually matters to you, not just keywords on a CV.
Only hits
No noise. No "maybe this fits." Just roles with a clear explanation of why they're right — and where to focus when applying.
About Us
Reliance High-Tech / Reliance Protect is the UK’s largest independent integrator/installer of security solutions / lone worker solutions. We are trusted by leading brands and organisations to protect their people, assets and reputations through innovative technology and specialist expertise.
Unique in the industry, Reliance High-Tech / Reliance Protect combines the capability and footprint of a large organisation, with the agility and customer focus of an independent business.
We operate at the top end, for the most discerning clients, in the most demanding and complex environments with the highest stakes, and always with integrity and customer focus.
For more information about our business, visit www.reliancehightech.co.uk / www.relianceprotect.co.uk.
Your Responsibilities
Service Desk & Call Management
- Coordinate and prioritise service calls and open tickets within our service platform.
- Allocate work to field engineers and subcontractors based on skills, location, and urgency.
- Act as an escalation point for critical, high-priority, or SLA-breaching incidents.
Customer & Stakeholder Communication
- Act as a primary point of contact for customers regarding faults, maintenance, and service updates.
- Provide clear and timely communication to account managers, and internal stakeholders including our alarm receiving centre.
Engineer & Resource Coordination
- Coordinate engineer schedules, call-outs, and planned preventative maintenance (PPM) visits.
- Ensure engineers receive accurate job details, access information, and system documentation.
Performance, Compliance & Reporting
- Monitor and report against contractual service level agreements.
Get help with your application
Your very own career expert that helps elevate your application to the next level.
Process & Continuous Improvement
- Maintain and support the use of knowledge base articles and technical documentation.
- Work within our process framework but help Identify recurring issues and recommend process or service improvements.
Your Competencies
Essential
- Strong organisational and prioritisation skills.
- A can do attitude, curiosity and the ability to learn.
Desirable
- Experience within a technical helpdesk environment.
- Experience coordinating field engineers or service teams.
- Understanding of CCTV, access control, intruder alarms, and basic networking principles.
- Experience working with monitored security systems or ARCs.
Your Profile
Personal Qualities
- Calm and professional under pressure.
- Customer-focused with strong attention to detail.
- Proactive, organised, and solutions-driven.
- Confident communicator and effective team player.
- Permit to Work and ability to pass security vetting.
Contact Us
To express an interest in this role please send your CV and a covering letter to Careers@Reliancehightech.co.uk. This must include your home location.
All job candidates will be screened to BS7858 standards to meet Reliance High-Tech’s / Reliance Protects vetting standards.
Contact Us
To express an interest in this role please send your CV and a covering letter to careers@reliancehightech.co.uk. All job candidates will be screened to BS7858 to meet Reliance High-Tech's vetting standards.
Apply
Home Why Us Our Services Case Studies News & Blogs Contact Corporate Social Responsibility Carbon Reduction Plan Reliance Protect Sitemap
Protecting your people, assets and reputation
Contact us
0845 121 0802*
Calls to 0845 numbers cost 2p per minute plus your phone provider’s access charge
Designed & Produced by HMA
Cookie Policy Modern Slavery Statement Terms and Conditions Privacy Policies Accessibility Statements
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London
Skills