Zempler Bank
Service Desk Engineer
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Help Shape the Future of Technology at Zempler Bank
At Zempler Bank, we're transforming banking for the UK's small businesses and entrepreneurs. Technology plays a critical role in that journey, and we're looking for a Service Desk Engineer who's excited by solving problems, improving experiences, and helping drive meaningful change.
This isn't your typical service desk role.
While supporting colleagues remains an important part of the position, you'll also work on technology projects, automation initiatives, identity and access management, endpoint security, and cloud-first device management. You'll have the opportunity to influence how we work, implement new technologies, and contribute to a technology environment that supports innovation and growth.
If you're curious, proactive, and looking for a role where you can develop your engineering skills while making a real impact, we'd love to hear from you.
This is a hybrid role, with colleagues spending three days per week in the office and the remaining time working remotely.
About the Team
Our Service Desk Engineering team sits at the heart of the business, enabling colleagues to do their best work every day.
We do much more than resolve tickets. We design and implement solutions, strengthen security, support large-scale technology projects, and continuously look for smarter ways of working. Recently, we've delivered a successful Windows 11 migration through Microsoft Intune and are now exploring opportunities to leverage automation and AI to improve both efficiency and user experience.
You'll work closely with teams across Technology, Information Security, and the wider business, gaining exposure to a broad range of technologies and initiatives.
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What You'll Be Doing
Service Desk & User Support
You'll provide high-quality technical support while helping ensure our colleagues have the tools and access they need to succeed. Responsibilities include:
- Providing technical support across Windows and macOS environments
- Managing Joiner, Mover and Leaver (JML) processes and identity lifecycle management
- Troubleshooting hardware, software, networking and access issues
- Supporting account provisioning, password resets and access requests
- Maintaining knowledge articles and technical documentation
- Delivering a great user experience through responsive and effective support
Identity & Access Management
You'll help support our move towards modern authentication and zero-trust security principles. Responsibilities include:
- Supporting passwordless authentication initiatives
- Assisting with MFA and User Access Control configurations
- Supporting Single Sign-On (SSO) and Identity Provider integrations
- Troubleshooting authentication and access-related issues
- Partnering with Information Security to maintain secure authentication practices
End User Computing & Device Management
You'll play a key role in managing and securing our endpoint estate. Responsibilities include:
- Designing, testing and deploying Microsoft Intune policies
- Managing device compliance, configuration and security standards
- Supporting application deployment, patching and updates
- Troubleshooting Intune enrolment and policy-related issues
- Assisting with cloud migration initiatives and modern device management
- Creating documentation and guidance for colleagues and technology teams
Projects, Automation & Continuous Improvement
We're always looking for better ways to work. Responsibilities include:
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- Supporting major technology projects and migrations
- Identifying opportunities to automate manual processes
- Developing scripts, tools, and workflows that improve efficiency
- Maintaining operational procedures and technical documentation
- Collaborating with technology, security, and business teams on innovative solutions
- Testing and evaluating new technologies and ways of working
You'll ideally have experience with:
- Microsoft Intune or other Mobile Device Management (MDM) platforms
- Windows endpoint management and troubleshooting
- Microsoft 365 services including Outlook, Teams and SharePoint
- Identity and access management concepts
- Active Directory and user provisioning
- Endpoint security and compliance tools
- PowerShell or similar automation and scripting technologies
- Networking fundamentals including DNS, DHCP and TCP/IP
You'll be someone who:
- Enjoys solving problems and finding innovative solutions
- Can explain technical concepts clearly to non-technical audiences
- Takes ownership and works proactively
- Values collaboration and enjoys working across teams
- Has excellent organisational and documentation skills
- Is adaptable and eager to learn new technologies
- Takes pride in delivering a great experience for users
Our Commitment to Inclusion
At Zempler, we believe diverse teams create better outcomes for our customers and colleagues. We welcome applications from all backgrounds and are committed to an inclusive and accessible recruitment process.
If you need any adjustments, please let us know. And if you don't meet every requirement but are excited about the role, we'd still love to hear from you.
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