Places for People
Service Desk Engineer Apprentice
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Are you passionate about technology and eager to build a career in IT?
We're looking for a Service Desk Engineer Apprentice to join our RMG IT team and take the first step towards an exciting and rewarding career in technology.
This is a fantastic opportunity to gain hands-on experience whilst working towards a recognised IT qualification. You'll learn from experienced IT professionals, develop valuable technical and customer service skills, and gain exposure to a wide range of technologies used across a leading property management business.
As a Service Desk Engineer Apprentice, you'll be:
- The first point of contact for colleagues requiring IT support.
- Assisting with troubleshooting hardware, software and network issues.
- Handling service requests.
- Helping ensure our colleagues can work efficiently with minimal disruption.
No two days will be the same, and you'll gain practical experience across a broad range of IT systems and technologies.
Throughout your apprenticeship, you'll receive:
- Structured training and on-the-job coaching.
- Opportunities to work alongside wider technical teams.
- Insight into specialist areas.
- A strong foundation for future progression within the business.
Where will I be working?
This is a full-time position based at our Northwich office (CW9 7LN).
Why choose an apprenticeship with RMG?
An apprenticeship with RMG offers far more than just a qualification. It's an opportunity to earn whilst you learn, gain practical industry experience, and build a long-term career with a supportive and growing organisation.
As a Service Desk Engineer Apprentice, you'll benefit from:
- A nationally recognised IT apprenticeship qualification.
- Real-world experience working within a busy IT function.
- Dedicated support from experienced colleagues and apprenticeship providers.
- Ongoing coaching, mentoring and career development opportunities.
- Exposure to a wide range of technologies and business systems.
- The opportunity to progress into permanent IT roles upon successful completion of the apprenticeship.
- Earning a salary whilst developing valuable professional and technical skills.
More About You
We're looking for someone who has a genuine interest in technology and a desire to learn. You don't need previous IT support experience, but you should be enthusiastic, curious, customer-focused and keen to develop a career in IT.
You'll enjoy problem-solving, helping others and learning new technologies, whilst providing excellent service to colleagues across the business.
Essential Criteria
- A genuine passion for IT and technology.
- Strong communication and customer service skills.
- A positive and proactive attitude with a willingness to learn.
- Good problem-solving skills and attention to detail.
- The ability to work effectively as part of a team.
- Basic IT literacy, including familiarity with Microsoft Office applications.
- The ability to remain organised and manage competing priorities.
- A full UK driving licence would be advantageous, as occasional travel to other office locations may be required.
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Desirable
- Previous experience in a customer service, retail, hospitality or office-based environment.
- Relevant IT studies, qualifications or personal projects demonstrating an interest in technology.
- Awareness of Microsoft 365 products and cloud technologies.
What does RMG have to offer you?
- 27 days holiday plus all Bank Holidays
- Option to buy/sell up to 5 days annual leave each holiday year
- Life Assurance Cover
- Free Healthcare cashback Plan (re-claiming for things like optical treatment (plus an optical discount voucher) and dental care, physiotherapy and GP Charges – plus more! (all to a generous fixed amount), plus 24/7 access to remote GP Services
- Sponsorship for study and professional qualifications (up to 4 study days)
- Pension scheme (matched up to 7%) and Life assurance (4 x annual salary)
- As part of Places for People Group (RMG's parent company), you will have access to Our Place Rewards, where you can choose from a huge range of shopping discounts, instore vouchers and reloadable e-cards, earn cashback on on-line purchases and take advantage of many exclusive offers!
What's next?
If you meet the criteria and are ready to make the next step in your career then apply following our simple 5 minute application process, upload a CV and a supporting statement which demonstrates how you meet the requirements of the role. If you have any questions please email the recruitment team.
As part of our commitment to diversity and inclusion, we offer a guaranteed interview to candidates who are disabled, neurodiverse, or have served in the Armed Forces, provided you meet the essential criteria for the role. If you would like to be considered under this scheme, please indicate this in your application.
We are committed to creating an inclusive and accessible recruitment process. If you require any reasonable adjustments to support your application or interview experience, please let us know. We're happy to work with you to ensure you have the opportunity to perform at your best.
If you are a Places for People customer and you're looking for support with your application, please contact our skills and employment team on.
Please note that we may bring the closing date forward, if we receive a large number of quality applications. If you are interested in this role we would advise applying immediately to avoid disappointment.
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If you are using a mobile device such as an iPad then ensure your CV is stored in the cloud, we currently support Google Drive, OneDrive and Dropbox.
We understand the importance of a supportive and inclusive work culture so please talk to us at interview about flexibility you may need. We can't promise to give you exactly what you want, but we promise not to judge you for asking. For this role we are open to discussing the possibility of reduced hours, flexible start and finish times or compressed hours.
If you are a recruitment agency please note we operate a PSL and do not take cold calls.
Safeguarding
At Places for People, safeguarding is everyone's responsibility. We are committed to creating safe communities for our customers and colleagues by protecting children, young people, and adults at risk from harm, abuse, and neglect.
We follow robust safeguarding policies and procedures, ensuring all employees, volunteers, and contractors uphold the highest standards of safeguarding and accountability. Our recruitment process includes pre-employment checks, including Disclosure and Barring Service (DBS) checks where applicable, to promote a safe and secure working environment.
By joining Places for People, you are expected to contribute to our safeguarding culture, following our policies and reporting concerns to protect those in our communities.
Armed Forces
We are proud to support the Armed Forces Covenant. Places for People will guarantee an interview for any candidate who is serving or has formerly served in the Armed Forces, as a reservist, armed forces veteran (including the wounded, injured and sick), cadet instructor and military spouse/partner and who meets the essential criteria for the vacancy.
Disability Confident
We are proud to be a member of the Disability Confident scheme certified as Level 2 Disability Confident Employer. This helps us to successfully employ and retain people with disabilities and health conditions. Disabled applicants who meet the essential criteria for a vacancy will be guaranteed an interview. The Equality Act 2010 (Disability Discrimination Act 1995 for NI) defines a disabled person as someone who has a physical or mental impairment that has sa substantial and long-term negative effect on their ability to do daily activities.
Neurodivergent
Neurodiverse individuals have highly valuable skills, and we recognise that a traditional interview process sometimes works against them and doesn’t allow them to self-advocate. Neurodiverse applicants who meet the criteria for a vacancy will be guaranteed an interview.
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