Eurolaser Technologies Ltd
Service Desk Specialist
Craigavon
Posted about 20 hours ago
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Job Title: Desktop Support Specialist
Requirements:
- Field Engineer (FE) with a valid driver’s license and own vehicle
- Willing to travel between the Lurgan and Monaghan sites
- Travel expenses to the Monaghan sites will be reimbursed, with Lurgan as the base site for mileage calculation
- Must have valid work authorization in both Northern Ireland (UK) and the Republic of Ireland
Schedule:
- 3 days per week
Duration:
- 1 year
Language Requirement:
- English
Contract Type:
- Independent Contractor
Site Schedule:
- Day 1: Lurgan – Full-day onsite support
- Day 2: Lurgan – Full-day onsite support
- Day 3: Castleblayney – Half day + Lough Egish – Half day
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Roles and Responsibilities:
- Performs remedial repairs on Desktops, laptops, printers, video conferencing, access, kiosks, operational hardware and any other authorized peripheral equipment.
- Assist site with hardware/ desk/ office/ boardroom setup as requested.
- Execute supported directed tasks for network or server support on-site by escalations teams.
- Provide first level troubleshooting and support for Applications.
- Capture, store and update in-scope site information.
- EUC Hardware (Laptops, Desktops) set-up, deployment, collection/re-imaging.
- Mobile devices (phone/tablets) set-up, deployment, collection.
- Software/Application Installation (Country/Site specific).
- Basic Printing. Network and server troubleshooting support.
- Provide New Hire Induction.
- Manage local end user asset inventory and life cycle of assets.
- Provide first level support for meeting room devices (VC devices, projectors, displays etc.,).
- Provide first level support for warehouse devices (RF Equipment’s, voice equipment’s, vehicle mounted units, label/thermal printers etc.,).
- Maintain onsite inventory of supported devices.
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Skills
Desktop Support
Troubleshooting
Hardware Setup
Software Installation
Network Support
Asset Management
User Support
Induction Training
Printing Support
Mobile Device Setup
Inventory Management
Video Conferencing
Operational Hardware
Peripheral Equipment
Meeting Room Support
Warehouse Device Support