Fujitsu
Service Desk Support Engineer
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Service Desk Support
Location: Chippenham
We are looking to grow our team with committed individuals to provide excellent customer support for our customers across the region.
About the Role
We are seeking a motivated Service Desk Support to join our IT Service Desk team. As a key member of the team, you will be responsible for:
- Providing exceptional technical support to users.
- Resolving application-related issues.
- Ensuring seamless IT service delivery.
This acting role requires the following:
- A strong problem-solving mindset.
- Excellent communication skills.
- A passion for customer satisfaction.
You will be responsible for:
- Handling incoming issues and service requests.
- Categorizing and managing your workload.
Hours: Mon-Fri, core hours: 9:00-17:30. Occasional weekend work may be required.
Transferable Skills and Experience
- Process-driven approach.
- Comfortable working within SLAs and KPIs.
- Ability to establish strong working relationships with customers to enhance service quality.
- Proactive ownership in obtaining essential information, evidence, and data for diagnosing and resolving complex issues (both known and new).
- Skilled at escalating or seeking support as needed.
- Understanding of customer business requirements and how issues impact service delivery.
- Maintains awareness of technical and service developments while seeking opportunities to expand knowledge across products, technologies, and techniques.
- Strong attention to detail.
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Benefits
- 26 days’ annual leave plus 3 flexible public holidays.
- Pension scheme: Double-matching contributions up to 10%.
- Life assurance coverage.
- Company-wide incentive plans.
- Flexible benefits (e.g., additional holidays, travel, dental care, critical illness coverage).
- Employee discounts.
- Employee Assistance Programme (EAP) / Virtual GP.
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Diversity & Inclusion
We are a Disability Confident Employer and offer interviews to applicants with disabilities meeting minimum criteria. Applications under the Disability Confident Interview Scheme can be submitted to EMEIArecruitment@fujitsu.com.
Fujitsu is committed to responsibility and inclusion:
- Certified Disability Confident Leader.
- Top 50 UK Employer for Gender Equality (Times).
- Top 75 Employer for Social Mobility.
- Accredited with the Living Wage Foundation.
- Signatory of the Race at Work Charter.
- UN Standards for LGBTI+ inclusion.
- Recognised as a Stonewall Top 100 Employer.
Our people-centric approach fosters a supportive environment where employees can "Be Completely You" through diverse inclusive community networks.
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