Exponential-e
Service Desk Technician
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Exponential-e
Want to be part of a leading British-owned tech company? Established in 2002, we are achieving year on year revenue growth and reinvesting 95% of our profits back into our people and technology.
Your new role:
- Respond to manage the support contacts and tickets as defined within Service Level Agreements.
- Work as a team to deliver timely resolution to customer requests from telephone, portal and email.
- Escalate issues and appropriate Resolvers Groups wherever required in order to resolve an issue as quickly as possible.
- Maintain an understanding of the internal escalation process.
- Maintain excellent verbal and written communication skills with the ability to communicate effectively with technical and non-technical customer at all levels in the organisations.
- Access Management and Maintenance through Active Directory and Office365 (Account Provision, Account Revocation, Password resets).
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What you’ll need to succeed:
- Experience in managing/troubleshooting Windows Desktop Operating Systems and Network solutions at 1st Line level.
- Applicants will ideally be CompTIA A+ or studying towards Fundamentals level in Microsoft 365/Azure or Network.
- Experience in using ITIL based ticketing system (ITIL foundation preferred).
- Will require SC clearance in this role, so having this now would be desirable.
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What we offer:
- Involved in varied projects that make a positive impact on critical services on a local and national level
- Vibrant company culture with a wide range of events and social activities throughout the year
- Range of employee initiatives on offer including the green team, DE&I society, employee forum, women’s network and culture club
- Dedicated Learning and Development team and access to a range of training, courses and certification support
- Comprehensive benefits, birthday leave, charity leave, vitality health cover and holiday purchase scheme to gain an extra 5 days leave
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