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Service Desk Technician, FASHION RETAIL ACADEMY
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Education for Industry Group
Full-Time
Permanent, Monday – Friday
(Main office) FRA Academy: Electra House – London, Moorgate EC2M 6SE and LCBT Academy: 3-5 Fashion Street, London, E1 6PX
About EFI Group
EFI Group has a bold mission to transform lives, careers and industries through pioneering, industry-led education in fashion, beauty and apprenticeships. Our vision is to deliver exceptional learning experiences, driven by innovation, inclusion, employability, and excellence.
About The Role
We are looking for a proactive and customer-focused Service Desk Technician to join our Service Desk Team at the Education for Industry Group. You will play a key role in ensuring the smooth operation of our service desk, handling support requests directly while setting a strong example for junior team members.
In this role, you will monitor support tickets from receipt through to resolution, ensuring timely and effective responses. You will also work closely with the Service Desk Manager to identify opportunities for service improvement, helping to prevent issues before they arise and reducing reliance on reactive support.
As a technical expert on EFI’s technology estate and software systems, you will develop and maintain detailed knowledge to meet evolving business needs. Collaboration with teams across the organisation will be essential as you support the delivery of a high-quality, reliable service to staff and stakeholders.
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About You
Qualifications: A relevant IT qualification or equivalent professional qualification.
Experience: Demonstratable experience within an IT Service Desk environment and Service Desk role.
Expertise: Excellent knowledge of Microsoft systems, including Office 365, technological assets such as A/V equipment, telecoms equipment, computers and network devices and proficiency in both Active Directory and Azure administration, networks and systems.
Passion: Strong commitment to delivering high‑quality technical support, improving service performance, and supporting young people, their education and colleagues by ensuring a smooth, reliable digital experience for all users.
If you feel your skills and experience would fit well within our team and you meet many, but not all of our listed qualifications for this role, please apply or get in touch with our Recruitment Team to discuss further.
Why The EFI?
We foster a culture where our team members can lean on each other, recognise each other, and celebrate together! At EFI, we prioritise your growth and wellbeing with a range of fantastic benefits, including:
- Funded Professional Qualifications: Support for personal and professional development, including a personal growth allowance of £400 annually, paid for professional qualifications, LinkedIn Learning access and annual CPD.
- Generous and Flexible Leave Options: A range of enhanced leave options, including birthday and celebration leave.
- Market-Leading Family-Friendly Pay: Including six months of fully paid maternity, adoption, and shared parental leave.
- Monthly Wellbeing Allowance: Including a customisable monthly wellbeing allowance of £50, and funded counselling/CBT through Education Support Employee Assistant Programme.
- Pension: We offer a 5% employer pension contribution, supporting you in planning for your future.
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Salary:
From £25,350 to £26,650 per annum, subject to qualifications and experience
How to apply/Next Steps:
Click 'Apply for this job' to submit your application.
Closing Date:
8am on Tuesday, 21 July 2026.
Interviews/Recruitment Day:
Week commencing 27 July in-person at FRA Academy: Electra House, Moorgate, EC2M 6SE
More Information/Contact us:
For more information about the EFI Group, visit our EFI, FRA, and LCBT websites and refer to the job description.
Please contact recruitment@efigroup.ac.uk for further information.
The EFI is fully committed to safeguarding and promoting the welfare of young people and vulnerable adults. Candidates offered positions will be required to undergo thorough safeguarding background checks as a condition of the offer.
Thank you for sharing our values and commitment to student safety.
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