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Service Desk
About Us:
Net2Source Inc. is one of the fastest growing diversities certified global workforce solutions companies with an unprecedented YoY growth of over 100% for last 6 years working with Fortune 1000/Global 2000 across 34 countries and 5 continents including North America, South America, Europe, Asia, Australia, and Middle East.
About the Role:
- Job Title: Service Desk
- Location: London, Moorgate, UK
- Mode of Work: Onsite 5 Days Per Week
- Type of Hiring: Fixed Term Employment (FTE)
- Project Duration: 12 Months (Possible Extension)
Job Summary:
Join as a Junior Consultant in the Service Desk team to provide effective IT support and incident management using Jira Service Desk and Windows Server environments
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Skills
- Mandatory Skills: Jira Service Desk, ServiceDesk, Windows Server
Job Description:
- Provide first level IT support and troubleshooting for service desk requests and incidents
- Utilize Jira Service Desk for ticket management tracking and resolution
- Support and maintain Windows Server environments ensuring system availability and performance
- Collaborate with cross functional teams to escalate and resolve technical issues efficiently
- Maintain accurate documentation of incidents solutions and procedures
- Assist in monitoring service desk metrics and contribute to continuous service improvement
- Participate in knowledge sharing and training initiatives within the service desk team
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Roles and Responsibilities:
- Respond promptly to service desk tickets and user requests via Jira Service Desk
- Diagnose and resolve hardware software and network issues related to Windows Server
- Escalate complex problems to senior consultants or relevant IT teams as needed
- Ensure adherence to service level agreements SLAs and organizational policies
- Communicate effectively with end-users to provide updates and gather necessary information
- Support deployment and configuration of service desk tools and related technologies
- Contribute to the creation and maintenance of standard operating procedures and knowledge base articles
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