EDF (UK)
Service Development Manager - 12 month fixed term contract
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Service Development Manager - 12 month fixed term contract
About the Role
Ready to shape meaningful customer relationships and influence how services are delivered across the energy sector? Join a team where your leadership and insight improve experiences every day. At EDF, Success is Personal – giving you the freedom to grow your impact, your way.
The Opportunity
As a Service Development Manager over a 12-month fixed term contract, you’ll play a key role in strengthening how we serve Public Sector customers and frameworks, ensuring high-quality operational delivery aligned to business strategy. You’ll influence outcomes that directly enhance customer satisfaction and long-term partnerships, supporting our journey towards An Electric Britain.
This is a hybrid role, with an expectation of attending our Exeter office at least once per month depending on your location, alongside flexible home working. This balance supports collaboration, stakeholder engagement, and meaningful in-person connection while maintaining flexibility.
You’ll work cross-functionally with Sales, Structuring, and Customer Success teams to deliver seamless onboarding and ongoing management. Your ability to identify improvements, resolve challenges, and build trusted relationships will help drive continuous service enhancement and business success.
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Who You Are
We're looking for a Service Development Manager who is confident operating in complex stakeholder environments and passionate about improving customer outcomes on a strategic scale. You'll be comfortable:
- Building relationships with senior stakeholders, both internally and externally
- Operating in customer-focused, service improvement, account management, or stakeholder engagement roles
- Managing complex relationships across customers, frameworks, and operational teams
- Using insight and performance data to drive service improvement
- Demonstrating strong communication, coordination, and problem-solving skills
Ideally, you have experience working within the energy sector, utilities, public sector, or another highly regulated environment.
What You’ll Be Doing
- Acting as the strategic link between customers, framework providers, and operational teams across the business
- Building and maintaining trusted relationships with Public Sector customers, framework providers, and senior stakeholders
- Reviewing customer journey performance to identify opportunities for service delivery enhancement
- Supporting resolution of complex customer issues and escalations by coordinating activity across multiple teams
- Representing the business at customer meetings, events, and stakeholder forums
- Driving continuous improvement initiatives to boost customer satisfaction
- Collaborating with operational leaders and subject matter experts to overcome challenges and implement solutions
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Pay, Benefits, and Culture
This role is available as a 12-month fixed term contract. The salary is circa £45,760 per annum, based on your existing salary, competence, experience, and qualifications. Additional benefits include:
- Potentially an annual bonus
- A market-leading pension scheme
- Customisable benefits:
- Electric vehicle leasing
- Discounted gym membership
- Life assurance
- Tech vouchers
- Experience days
At EDF, Success is Personal. You shape your career journey with our support.
Everyone is welcome at EDF. We are committed to achieving:
- Gender balance
- Social mobility
- Inclusion of minority ethnic backgrounds
- LGBTQ+ communities
- Support for disabilities
As a Disability Confident employer, we will also support employees requiring adaptations.
Closing Date
Applications close: Thursday 16th July 2026
#SuccessIsPersonal #EDFcareers
Success is Personal. It's your journey, powered by EDF. Join us in driving the transition towards An Electric Britain.
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