EDF UK
Service Development Manager - 12 month fixed term contract
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Service Development Manager - 12 month fixed term contract
Service Development Manager (Fixed Term) – Public Sector – Exeter
About the Role
Ready to shape meaningful customer relationships and influence how services are delivered across the energy sector? Join a team where your leadership and insight improve experiences every day.
At EDF, Success is Personal – giving you the freedom to grow your impact, your way.
The Opportunity
As a Service Development Manager over a 12-month fixed term contract, you’ll play a key role in strengthening how we serve public sector customers and frameworks, ensuring high-quality operational delivery aligned with business strategy. This influential role will directly enhance customer satisfaction and long-term partnerships, supporting our journey towards An Electric Britain.
Role Basics
- Hybrid working model: Expected to attend EDF’s Exeter office (Gadeon House, EX1 3UT) at least once a month, with flexible home working for the rest.
- Fixed-term contract (12 months)
- Salary: £45,760 p.a. (based on your salary, experience and existing qualifications)
- Potential bonus and market-leading pension scheme
Challenges & Responsibilities
Core Duties
- Strategic alignment: Act as the key link between customers, framework providers, and operational teams to ensure seamless service delivery.
- Stakeholder engagement: Build and maintain strong relationships with public sector customers, senior stakeholders, and framework providers.
- Service improvement: Review customer journey performance, identify gaps, and propose data-driven enhancements for operational outcomes.
- Complex issue resolution: Lead resolutions for challenging customer escalations by coordinating cross-team activity.
- Representation & advocacy: Represent the business at customer meetings, framework events, and stakeholder forums.
- Continuous improvement: Drive initiatives that elevate customer experience and business growth.
- Collaboration: Work with operational leaders and subject matter experts to overcome obstacles and implement solutions.
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Who You Are
We’re looking for a strategic Service Development Manager who thrives in dynamic stakeholder environments and is driven by skills-based impact. Key traits include:
- Proven experience in customer-focused roles, such as service improvement, account management, or stakeholder engagement.
- Strong influence & credibility with both internal/external senior stakeholders.
- Relationship management expertise across customers, frameworks, and cross-functional teams.
- Data literacy – ability to derive actionable insights from performance metrics for service enhancements.
- Resourceful problem-solving and escalation management in high-pressure situations.
- Ideal: Industry experience in energy, utilities, public sector, or heavily regulated environments.
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Why Work for EDF?
Benefits & Culture
- Comprehensive customisable benefits, including:
- Electric vehicle leasing
- Discounted gym membership
- Life assurance & tech vouchers
- Experience days & bonuses
- Progressive perks: Life coaching, £1m+ private health coverage, and remote stipends.
- Inclusivity: EDF is a Disability Confident Employer, celebrating gender balance, social mobility, minority backgrounds, and LGBTQ+ communities.
A Career Built on You
At EDF, success isn’t one-size-fits-all. You’ll find create-your-career freedom in a sector shaping An Electric Britain.
Join Us
Closing date: Thursday 16th July 2026
Hashtags: #LI-Hybrid #SuccessIsPersonal #EDFcareers
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