Riverside
Service Development Officer
How your CV stacks up
Upload your CV to see how well it fits this job role
?%
Service Development Officer
Service Development Officer (Fixed Term Contract)
Job Title
Service Development Officer
Contract & Salary
- Contract Type: Fixed Term (12 months with progression to £42,320.47 upon successful completion)
- Salary: £38,290.90 per annum
- Hours: 35 hours per week (Monday–Friday, hybrid working)
Location
Carlisle, Cumbria
About the Role
To support the Income Excellence Lead in developing service improvements that enhance income management and collection rates across Riverside’s social housing and homeowner debt recovery processes nationwide. Includes managing arrears (current and former tenants) and other financial obligations.
Key Responsibilities
- Service Development & Best Practice:
- Lead on service innovations to maximise revenue for Riverside
- Use -income & customer data to identify trends, recommend resource allocation, and deliver performance commentary
- Implement digital solutions to optimise collections and support tenancy sustainability
Reasons to use Rodeo
Start with a chat, not a search bar
Grad scheme, placement, apprenticeship? Not sure what you want yet — that's fine. Your agent talks it through with you and turns "I have no idea" into a shortlist.
It searches the market for you
Every day your agent scans the market matching roles against what actually matters to you, not just keywords on a CV.
Only hits
No noise. No "maybe this fits." Just roles with a clear explanation of why they're right — and where to focus when applying.
-
Stakeholder & Project Management:
- Act as subject matter expert in income management, fostering strong internal & external relationships
- Track daily/weekly/monthly performance against targets for arrears and corporate objectives
- Support Managers & Leaders in project prioritisation, resource allocation, and process improvement
-
Process & Systems Enhancement:
- Regularly review colleague guides, procedures, and performance metrics to initiate improvements
- Develop systems/data frameworks to enhance operational efficiency
About You
- Essential Requirements:
- Up-to-date knowledge of social housing legislation, welfare reforms, and Universal Credit
- Strong analytical skills with ability to interpret data for strategic decision-making
- Proven stakeholder engagement (internal/external) and conflict management
- Fluent in MS365 and income collection software
- Customer-focused mindset aligned with Riverside Values
Get help with your application
Your very own career expert that helps elevate your application to the next level.
- Desirable:
- Project management experience
- Track record of performance improvements and service transformation
Why Join Riverside?
- Competitive pay & generous pension
- 28 days holiday + bank holidays
- Flexible working & career development
- Diverse portfolio of communities and services across the UK
Diversity & Inclusion
Riverside is a Disability Confident Employer, offering a Guaranteed Interview Scheme for applicants who disclose disabilities, provided essential criteria are met.
Applications close early; apply promptly.
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London
Skills