Trane Technologies
Service Director
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Be a part of our mission! As a world leader in creating comfortable, sustainable, and efficient climate solutions for buildings, homes, and transportation, it's our responsibility to put the planet first. For us at Trane Technologies, and through our businesses including Trane® and Thermo King, sustainability is not just how we do business—it is our business. Do you dare to look at the world's challenges and see impactful possibilities? Do you want to contribute to making a better future? If the answer is yes, we invite you to consider joining us in boldly challenging what's possible for a sustainable world.
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Where Is The Work
Field-based: Work is conducted on-site at customer locations.
What's In It For You
Thermo King UK is seeking an experienced and commercially driven Service Director to lead our service operations with a strong focus on revenue growth, service profitability, and operational excellence.
The ideal candidate will bring proven leadership experience from the Transport, Refrigeration, automotive, or rental industry, with a track record of developing high-performing teams and delivering outstanding customer service.
What You Will Do
Revenue & Commercial Performance
- Drive service revenue growth through strategic planning, commercial initiatives, and continuous improvement of the customer offering
- Develop and implement pricing strategies, service packages, and value-add propositions to maximize profitability
- Monitor financial performance, analyzing service line KPIs, cost structures, and revenue trends
- Identify new revenue opportunities including service contracts, maintenance programs, and aftersales solutions
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Operational Leadership
- Lead and manage service operations to ensure efficiency, consistency, and high-quality delivery
- Oversee service scheduling, depot performance, and turnaround times
- Ensure compliance with safety, legal, and industry standards across all service activities
- Drive operational improvements that reduce costs, improve workflow, and increase customer satisfaction
Team Management & Development
- Lead, motivate, and develop service teams including Regional Managers, Service Centre Managers, Technicians, Supervisors, and support staff
- Establish performance objectives, conduct regular reviews, and build strong succession pipelines
- Foster a culture of continuous improvement, accountability, and customer focus
Customer Experience & Relationship Management
- Ensure exceptional service delivery for all customers, resolving escalated issues with professionalism and urgency
- Build strong relationships with key clients, rental partners, suppliers, and OEMs
- Implement customer service standards and feedback loops to enhance retention and satisfaction
Strategic Planning
- Contribute to company-wide planning and budgeting processes
- Forecast service revenue, resource needs, and capital expenditure for service operations
- Support new service product development and market expansion initiatives
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What You Will Bring
- Proven leadership experience at senior manager or director level
- Proven leadership experience in the truck, automotive, or related service industry is mandatory
- Strong commercial acumen with a track record of driving revenue and profitability
- Experience managing service centers, technical teams, or multi-site operations
- Excellent understanding of workshop operations, fleet maintenance, or rental service processes
- Ability to influence at all levels and lead teams through change
- Strong problem-solving, communication, and stakeholder management skills
- Strong analytical and reporting capability, including use of KPIs and performance metrics
- Relevant experience in Business, Engineering, Automotive Management, or a related field
- Relevant industry certifications or qualifications advantageous
Visit our website: [Thermo King UK](http://Thermo King UK)
We offer competitive compensation and comprehensive benefits and programs. We are an equal opportunity employer; all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, pregnancy, age, marital status, disability, status as a protected veteran, or any legally protected status.
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