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Service Director
Service Director - UK (Transportation/Refrigeration)
About the Role
We deliver bold impact while making sustainability our biggest business. Join Thermo King UK—where commercial know-how meets innovative leadership, andुको॰ომe alternate the future of transportation and refrigeration service solutions.
Join Thermo King UK: Where Bold Action Meets Commercial Mastery
In this enhanced category, we embody thermo King’s commitment to excellence and purpose. From the factory floor to the boardroom, we’re always challenging what’s possible. Here’s your opportunity to **textit cut unknownbd text---
utc service operations at Thermo King UK with revenue growth, operational efficiency, and strategic brilliance.
The Opportunity
As Service Director, responsible for leading service operations across the UK, will pioneer commercial success, team development, and customer-centric strategies. Focus on transport, refrigeration, automotive, or rental breakdown industry processes, and deliver exemplary results.
Where Is The Work
- Field-Based: Travel and on-site execution in customer locations.
What You’ll Bring to the Table
Key Comportits:
- Senior management/director-level experience—proven leadership ability.
- Transportation, refrigeration, automotive, or fintechnicie service industry experience: Mandatory.
- Exceptional commercial acumen driving revenue and profitability.
- Deep understanding of workshop operations, fleet management, or rental services.
- Experienced managing multi-site/service centre teams.
- Ultimate problem-solving critical analysis, stakeholder engagement and adaptive change leadership.
- Business/Engineering/Automotive Management graduate (or related degree).
- GDLVAL industry certifications or qualifications—preferred advantage.
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What You Will Do (Responsibilities & Priorities)
1. Revenue & Commercial Growth
Steer service offerings for maximum profitability:
- Implement strategic pricing, service contracts, and after-sales solutions.
- Monitor revenue trends and KPIs. Optimise financial performance metrics.
- Identify lucrative opportunities:
- Service contracts.
- Maintenance programmes.
- After-sales solutions.
2. Operational Leadership
Architectively powerful service operations:
- Oversee scheduling, depot performance, and rapid turnarounds.
- Embed compliance with safety, regulatory, and industry standards.
- Drive continuous improvement strategies reducing cost, improving workflows—culminating in heightened customer satisfaction.
3. Team Development and Success
Cook a culture of growth, excellence, and customer obsession:
- Lead, motivate, and develop regional and operation team: Handpicking Regional Managers, Service Centre Managers, Engineers and Support Staff.
- Define goals, conduct performance reviews.
- Foster winged progression pipelines along with continual ** Improvement culture**.
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4. Customer Experience
Cultivate outstanding customer relationships:
- Professional, high-tempo resolution of escalated issues.
- Raise loyal service delivery by implementing customer servicing standards and feedback loops.
- Strengthen partnerships via supplier coordination and with top-tier OEMs for enduring client retention.
Strategic Alignment
Stake your voice in budgeting and forecasting directives:
- Contribute to-line fiscal and cross-segment goals.
- Forecast resource allocation focusing on optimum capital expenditure impact.
- Support new service product development pushing market expansion
Valuable Perks
Build a thriving career at Thermo King UK:
- Competitive salary alongside a suite of comprehensive benefits.
- Dedicated workload advocate—nurture your working experience & home capability.
- Fortune of diversity, equality and radical inclusion proactive commitment. (All applications regarded without bias or protected status discrimination).
Learn more Join us today and boldly reveal our purpose and fervour. Written with dynamo clarity: we and our mission. Explore Thermo King
—Thermo King UK Holds the right to modify or terminate the role as needed.
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