How your CV stacks up
Upload your CV to see how well it fits this job role
?%
Service Engineer
About The Role
Service Engineer working 42.5 hours per week.
Responsible to: Aftersales Manager
Responsible for: Repair of both customers and stock machines returned from our Store Network.
Principle Responsibilities
- Manage throughput of product in the workshop, to agreed deadlines and quality standards.
- Ensure that a consistently high level of service is offered to our customers.
- Have responsibility for effective operation within the service centre including H & S, security, stock management and housekeeping.
- Ensure that all job cards, spares orders, time sheets and stock notes are completed correctly and on time, and control all administration paperwork.
- Ensure that all company stock and spare parts are accounted for, and properly recorded when used. Ensure any items that may be needed at short notice are reordered without delay.
- Provide technical support to staff & customers with accuracy, efficiency & courtesy.
- Promote good Customer Service practices on the phone, at counter and on customers premises. Always represent the company in a clean and smart uniform and a courteous manner.
- Report to senior personnel any breach of security or any act of dishonesty by a member of the public, visitor or member of staff
- Any other reasonable duties as required.
Reasons to use Rodeo
Start with a chat, not a search bar
Grad scheme, placement, apprenticeship? Not sure what you want yet — that's fine. Your agent talks it through with you and turns "I have no idea" into a shortlist.
It searches the market for you
Every day your agent scans the market matching roles against what actually matters to you, not just keywords on a CV.
Only hits
No noise. No "maybe this fits." Just roles with a clear explanation of why they're right — and where to focus when applying.
Shared Responsibilities
- Identification, reporting and rectification of any product quality issues with Aftersales Manager
- Personal training and development in conjunction with Aftersales Manager
- Development of new systems and work practices with Aftersales Manager
- Maintain accurate records and identify sources of errors in conjunction with Aftersales Manager
- Management of Health & Safety issues in conjunction with H & S Manager and Aftersales Manager
Limits to Authority
- Comply with operational practice as determined by Aftersales Manager
- Comply with H & S regulations as determined by H & S Manager
Get help with your application
Your very own career expert that helps elevate your application to the next level.
Benefits
What you'll get in return for your commitment:
- Staff Discounts
- Healthcare Cash plans
- A company pension scheme
- Life Cover
- Access to the Retail Trust, our well-being platform - offering a 24-hour helpline for a variety of support services
- Discounts on 100's of high street & online brands including restaurants, holidays, and shopping
- Role specific training and development
- Proactive promotion of internal candidates
- Paid Breaks
- Free Tea & Coffee
About The Company
Where you'll be working:
Machine Mart are the UK's leading specialist retailer of workshop power tools and equipment to the general public and trade customers. With stores nationwide and over 40 years in business we are at the forefront of our sector and are supporting our recent success with continued growth.
LNKD1_UKTJ
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London
Skills