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Service Engineer
Service Engineer - Customer Service Operations
Location: [Global roles, with frequent travel] Company: Tetra Pak
At Tetra Pak, we are driven by a mission to make food safe, available, and sustainably produced—ensuring millions have access to it every day. By protecting food, people, and the planet, we make an impact that matters. We are looking for passionate individuals to join us in delivering excellence across the globe.
As a Service Engineer, you will play a critical role in maintaining Tetra Pak’s equipment, supporting global food production, and fulfilling our commitment to safe, reliable, and efficient operations.
About the Role
You’ll be the face of Tetra Pak, delivering cutting-edge solutions to ensure our customers’ production facilities operate at peak efficiency. In this hands-on role, you will:
- Lead on-site maintenance, troubleshooting, and installations for food processing and packaging equipment worldwide.
- Be the first to respond to issues, resolving technical problems with precision and solving for even ‘worst-first’ scenarios.
- Collaborate with teams to keep critical food production-flowing, nourishing millions in over 160 countries.
This is a chance to build a meaningful career while shaping a future where food safety, sustainability, and global impact align seamlessly.
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What You Will Do
- Travel to customer sites (travel may be required at short notice)
- Perform preventive and corrective maintenance, troubleshooting, and installations
- Analyze technical issues using standard operating processes and escalate when needed
- Train customer operators (if necessary) to optimise equipment usage
- Support production plant efficiency and operational excellence
- Monitor service contracts, contribute to business growth, and improve customer operations
- Ensure compliance with safety, food quality, and regulatory reporting standards
- Repurpose and promote Tetra Pak’s reputation, fostering trust and collaboration
- Write comprehensive site visit reports on project completion
As part of a culture that prioritises safety and inclusion, you are also responsible to:
- Maintain a clean, safe work environment
- Promote adherence to OHS and Tetra Pak safety protocols within your team
Requirements
To thrive in this role, we’re looking for candidates with:
- Up to 3 years of experience in maintenance, service, or installation roles
- A background in industrial systems, automation, or process engineering (formal education or practical training)
- Strong computer literacy
- Proficiency in mechanical, electrical, or automation systems
- Flexibility to travel extensively as needed
- Excellent communication skills (verbal and written English required)
- A proactive, customer-focused mindset
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What We Offer You
Joining Tetra Pak means more than a job—it’s a catalyst for change. We provide:
- Challenge, growth, and innovation in a dynamic, global environment
- A culture of inclusivity, where diversity is celebrated, equipping employees to grow organically
- Market-competitive compensation, comprehensive benefits, and flexible working arrangements
- Opportunities to train and excel under experts shaping the industry
Let’s Make an Impact Together
Apply Now
If you’re determined to contribute to sustainable, equitable change—empowering communities through safe, accessible food—we invite you to apply. Join us in redefining what’s possible.
🔗 See open positions at: cars.tetrapak.com (note: linked via careers page)
Diversity and Inclusion
At Tetra Pak, we understand that difference enhances our ability to serve a global audience. Our commitment to diversity, equity, and inclusion ensures everyone—regardless of background—has the opportunity to thrive.
We are proud to offer a workplace where talents can flourish, inclusivity is modeled at all levels, and diverse perspectives solve the world’s most pressing challenges.
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