BramahHR Ltd
Service Engineer
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Service Engineer
Service Engineer Opportunity in Bracknell
We’re looking for a Service Engineer to join a busy and growing team based in Bracknell. This is a fantastic opportunity for someone with strong communication skills, a technical mindset, and a proactive approach to customer support.
About the Candidate
We’re looking for someone who is organised, reliable, and confident when handling customer queries and technical issues. The ideal candidate will have previous experience within a support desk, helpdesk, or coordination role (not IT-focused) and will be comfortable managing multiple tasks in a fast-paced environment while maintaining a high standard of customer service.
- Strong communication skills
- Professional and proactive approach
- Excellent attention to detail
- Confident prioritising workloads
- Troubleshooting basic technical issues
- Working with Windows operating systems and remote connection tools
- Experience working to response time targets or service level agreements would be beneficial
- Ability to work both independently and as part of a team
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Salary
£32,000 to £37K per year
Hours
Full time, 40 hours per week
Location
Office based in Bracknell
Background
Facilities, fire and security, or mechanical support
What You’ll Do
- Act as the first point of contact for incoming support requests, providing first-line assistance and coordinating issues through to resolution
- Manage service tickets, update internal systems accurately, and ensure customers are kept informed throughout the process
- Remote troubleshooting, escalating issues where required, and supporting engineers and internal teams with day-to-day coordination
- Contribute to continuous improvements within the department and maintain up-to-date technical knowledge through training and development
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Benefits
- 25 days holiday plus bank holidays
- Simply Health scheme
- Company pension
- Bonus scheme after probation
- Ongoing training and development opportunities
If this sounds like your next opportunity, we’d love to hear from you — apply today.
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