Veolia Environnement SA
Service Engineer (Municipal)
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Service Engineer (Municipal)
Field Service Engineer – Stoke on Trent & Surroundings (Permanent, Full-Time)
About Veolia Group
Veolia Group is a global leader in environmental services, spanning five continents with nearly 218,000 employees. Specialising in water, energy, and waste management, we design and deploy innovative solutions for decarbonisation, depollution, and resource regeneration, empowering communities and industries to accelerate ecological transformation.
Powered by a dedicated team of professionals, we tackle the world’s most pressing challenges—water scarcity, quality, productivity, and energy sustainability—with a shared mission: to create a more sustainable future.
About the Role
Title: Field Service Engineer Location: Stoke on Trent and surrounding areas Contract: Full-Time, Permanent Hours: 37.5 per week Annual Leave: 25 days + bank holidays (and your birthday off!) Perks: Company Van + Fuel Card, Bonus Scheme, Comprehensive Pension, Private Medical Insurance, Exclusive Access to a Private GP, and many more benefits!
Mission: As pioneers in water technologies, we build careers with purpose. Join our Ecological Transformation mission and help lead the charge as a Service Engineer.
Key Responsibilities
Site-Based Maintenance & Servicing
- Conduct planned preventative maintenance, breakfix repairs, commissioning, upgrades, and refurbishment on equipment at wastewater and water industry sites.
Chemical Handling & Process Cleaning
- Handle and process treatment chemicals safely and compliantly, including daily chemical cleaning, dosing, and adherence to site protocols, health/safety, and environmental regulations.
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Technical Support & Improvement
- Provide technical and commercial support to customers, ensuring efficient equipment operation.
- Gather operational feedback and site observations to drive continuing improvement and future product development.
Customer Engagement & Stakeholder Relations
- Build and maintain strong relationships with site operators, maintenance teams, and stakeholders.
- Offer recommendations to enhance process performance, asset reliability, and operational efficiency.
Fault-Finding & Problem-Solving
- Diagnose mechanical & process faults, resolving breakdowns and challenges to minimise downtime and meet treatment requirements.
Compliance & Safety Leadership
- Adhere to water-industry standards, site safety procedures, and environmental regulations—prioritising safe working practices at all times.
- Demonstrate flexibility in responding to customer/operational demands, including travel to sites, nights away, and occasional weekend work when needed.
Requirements & Qualifications
Essential & Preferred Skills/Experience
- Mechanical engineering background (preferred).
- Experience in the water, wastewater, process, or industrial sectors (advantageous).
- Electrical knowledge (desirable, but not essential).
- Strong analytical skills in fault-finding, troubleshooting, and customer-facing support.
- Ability to work independently in a site-based environment, managing multiple priorities effectively.
What We Offer: Veolia Cares Program & Benefits
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Well-Being & Support
✅ 25 days holiday + all bank holidays (birthday day off included). ✅ Purchase/sell additional annual leave for extra flexibility. ✅ Private Healthcare (BUPA) with extended coverage for family members. ✅ Dental Plan (treatments/appointments or cash-back options).
Family & Caring Benefits
👶 Enhanced Maternity/Parental Leave:
- Full pay for 13 weeks from Day 1 (for primary & secondary caregivers). 👶 Adoption Leave:
- 13 weeks paid parental leave (Day 1); 2 weeks paid “co-parental leave”. 🤝 Carer Support:
- Flexible benefits: remote work, adjusted schedules, and paid/unpaid leave for long-term caring responsibilities.
Community & Future Investment
🌍 Paid Volunteer Day Annually: Dedicate time to a cause you believe in. 🏠 Competitive Pension Plan: Consistently funded monthly by Veolia. 🛡️ Life & Income Protection: Sole intention—security for yours and your loved ones.
Lifestyle & Well-Deserved Indulgences
🚗 Exclusive Schemes:
- Van + Fuel Allowance (on-site travel for work).
- Car Leasing Scheme (driving your preferred vehicle).
- Cycle to Work Scheme (Stay active, save money).
- Personal Computer Upgrading Service.
More to Discover
Veolia is an inclusive company, valuing diversity and ensuring equal consideration for all applications without discrimination. Join us to make a tangible difference—both in your career and the world.
(Visit [Veolia Careers](insert link placeholder) to learn more about professional growth and our people-centric ethos.)
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