GoodWe
Service Engineer UK& Ireland (m/f/d)
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Service Engineer UK& Ireland (m/f/d)
Service Engineer UK & Ireland (m/f/d)
Office: Remote (UK)
Department: Technical
Your Mission
As a Service Engineer, you will be at the forefront of GoodWe’s technical support, providing Level 2 service to customers and assisting the local Level 1 hotline teams with escalated issues. You will also support the training of the L1 team, ensuring continuous improvement in service delivery. In this role, you will be a key part of the UK/Ireland regional team supporting our sales growth and maintaining customer loyalty.
A typical day involves:
- Direct collaboration with key distribution and installation partners
- Facilitating training sessions
- Working closely with our headquarters' service and R&D teams
This role offers the opportunity to deeply engage with technical challenges and build strong relationships with:
- Internal stakeholders (service partners, R&D, product managers, sales)
- External stakeholders (customers)
Your contributions will be crucial in positioning GoodWe as a Tier 1 service provider in the UK & Ireland region.
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Your Main Responsibilities
- Support the training of the Level 1 hotline, ensuring high performance and technical proficiency.
- Act according to service KPIs and processes, with a strong focus on customer satisfaction.
- Provide direct technical support to GoodWe distributors and installers through:
- Remote and on-site training
- Commissioning
- Troubleshooting
- Analyse product issues and escalate to Level 3 when needed.
- Conduct customer installation and service training sessions, both online and in-person.
- Collaborate with the Italian regional team.
- Proactively enhance service processes and tools to:
- Boost customer satisfaction
- Improve service efficiency
Your Profile
Qualifications & Background
- Technical background, such as a bachelor’s degree or professional certification in:
- Electrical engineering
- Communication technology
- A related field
Preferences & Experience
- Enthusiastic about technology and excited to contribute to the growth of GoodWe Europe.
- Passion for solving complex technical challenges.
- At least 3 years of experience in technical support, ideally within:
- A technical environment
- An engineering field
- Experience with:
- Cross-border collaboration
- International teams and customers
- Customer-focused mindset
- Fluency in English (mandatory)
- Any other European language: advantage
- Experience in:
- Solar
- PV
- Inverters
- Energy storage
- The utility sector: an advantage
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Requirements
- Willingness to travel
- Valid driver’s licence
What We Offer
- Unique opportunity to join a diverse, international, ambitious and rapidly growing GoodWe European-based team
- Excellent professional and personal development opportunities at a rapidly growing leading photovoltaic company
- A passionate work environment with:
- Flat hierarchies
- Fast decision-making
- Have fun and do something meaningful that will make a difference!
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