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What the role involves? At JULABO we offer the best comprehensive support to all our clients and users within a wide range of industries from chemical synthesis, automotive, food, pharmacy and temperature calibration.
The Support Engineer is a key customer facing part of this approach. The role is a mix between office and field based and requires great interpersonal skills and flexibility:
installation and commissioning of units at clients’ sites
training of operators and supporting them with applications, setup and automation/computer control
on site preventative maintenance, calibration and service
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advising customers on technical issues and fault diagnosis. Including part numbers/pricing on the phone and via e-mail
modification and upgrades of JULABO equipment
compiling method statements and risk assessments for the workshop and onsite visits
ensuring demo units are in working order; assisting with loading and unloading
following up leads from sales teams with regards to support service and repairs
identifying potential leads at site and briefing the appropriate sales team member to follow up
What we need?
qualification and experience in maintenance, support and installation of sophisticated electro-mechanical systems
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background in temperature control, heat transfer and and refrigeration would be useful
an ability to learn
great communiction skills
knowledge of PLC programming and industrial communication protocols (e.g. Modbus, Ethernet/IP)
office IT systems, including Word, email etc.
willingness to travel/overnight stays
For more information, please contact: JULABO UK Ltd. | Neil Brown | Manager UK | Phone: +44 7808 863755 Christina Alleaume | HR Business Partner | Phone: +49 7823 51-5103
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