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Service Excellence Manager
Operations and Change Manager – Reinsurance
at Hackajob in collaboration with QBE Insurance
hackajob is collaborating with QBE Insurance to connect them with exceptional professionals for this role.
Primary Details
- Time Type: Full time
- Worker Type: Employee
Overview of the Role
This role sits within Reinsurance Operations and operates at the intersection of business, operations, and change, supporting business-as-usual (BAU) activity as well as continuous improvement initiatives.
You will act as a key link between:
- Underwriting
- Operations
- Project/change teams
Ensuring that: ✔ Operational priorities ✔ Small-scale change initiatives ✔ Global business objectives
...are aligned and effectively delivered across stakeholder groups.
This is a London-based role with occasional travel across the UK and Europe.
Note: QBE may consider sponsorship at its discretion.
Your New Role
Your primary responsibilities include:
-
Collaborate with strategy and business teams to:
- Understand objectives
- Facilitate workshops
- Shape change opportunities
-
Identify, assess, and scope potential initiatives, ensuring they align with:
- CTO requirements
- Operational readiness for real-world application
-
Support the Service Excellence Lead in fostering a culture of continuous improvement by:
- Identifying best practices
- Monitoring the impact of change initiatives
-
Facilitate cross-functional workshops to uncover:
- Operational challenges
- Priorities
- Improvement opportunities
-
Work closely with global stakeholders across:
- London
- Brussels
- New York
-
Ensure alignment between:
- Team activities
- Project delivery
-
Maintain awareness of:
- Enterprise risk
- Controls
- Audit requirements
-
Collaborate with team leaders to ensure:
- Operational readiness for change initiatives
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- Monitor and help prioritise change requests and small-scale projects
About You
Essential Experience:
✅ Insurance experience (essential) or reinsurance experience (preferred) ✅ Background in:
- Underwriting operations
- Change management
- Business improvement roles
Preferred Attributes:
✨ Operational adaptability to thrive in a large, fast-paced corporate environment ✨ Resilience, with an ability to:
- Stay focused on outcomes
- Actively navigate change with confidence ✨ Strong stakeholder management skills across:
- Regions (e.g., UK, Europe, US)
- Seniority levels (C-suite to frontline teams)
✨ Cross-functional collaboration:
- Proven ability to build relationships across functions
- Proactive, solution-focused mindset
Technical & Business Awareness:
🔹 Good understanding of risk controls and audit awareness (no direct audit ownership required) 🔹 Operations exposure, including:
- Systems
- IT
- Change delivery experience
Why QBE? At My Best
At QBE, we want your career to be rewarding, inspiring, and tailored to your personal and professional growth. The "At My Best" programme is our commitment to giving you unprecedented flexibility to perform at your peak—now and throughout your life.
Our flexible, inclusive culture
QBE thrives as a family-first workplace, where: ✔ Purpose drives decision-making ✔ Patience, passion, and being kind are core values ✔ Flexibility supports life stages (家園, career growth, or personal well-being)
Global impact, people-first approach
With over 13,000 employees across 27 countries, you’ll join a team that combines: ❌ Scale to drive meaningful change ❌ Collaboration to build resilience
Get help with your application
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Market-recognised excellence
QBE’s reputation for innovation is reflected in these awards and accolades: 🏆 Insurance Post British Insurance Awards 2025
- Winner: Commercial Lines Insurer of the Year
- Winner: Reinsurer of the Year (QBE Re)
- Winner: ESG, Diversity, Equity and Inclusion Initiative of the Year
- Winner: Insurance Personality of the Year – Chris Wallace (Executive Director UK Insurance)
🏆 AXCO Global Insurance Awards 2024
- Winner: Network Management of the Year
🏆 Insurance Business UK 5★ Cyber Awards 2024
- QBE Rated: 5★ Cyber Insurer
🏆 UK IT Industry Awards 2023
- Winner: Green Technology Innovation of the Year
🚀 Recommended benefit highlights (Full details on QBE’s website or benefits portal):
- Wellbeing initiatives
- Flexible working policies
- Career development support
- Health & pension benefits
- Personalised insurance packages
- And more...
Key Skills (Versatility & attitudes)
- Analytical thinking
- Collaboration tools Communication & stakeholder management
- Cost management
- Critical thinking
- Customer service & value management
- Insurance underwriting knowledge
- Intentional collaboration
- Performance management (PM) & team leadership
- Quality management & risk oversight
Application Details
- Close date: 13/07/2026 11:59 PM (your local time zone)
- How to apply: Click "Apply" and follow the step-by-step form.
Equal Opportunities & Commitments
- QBE is an equal opportunity employer, adhering to regulations across all operating locations.
- Encompasses fairness in hiring, development, and promotion opportunities. We believe diversity, inclusion, and equity make our teams stronger.
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