QBE Insurance Group
Service Excellence Manager
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Primary Details
Time Type: Full time
Worker Type: Employee
Service Excellence Manager
Role Highlights
- London with hybrid working
- Be part of a supportive, inclusive, and collaborative environment
The Opportunity
Following sustained and continued growth plans, we have a newly created and unique opportunity as a Service Excellence Manager within our Service Excellence team and wider Operations function here at QBE.
The role will take responsibility for significant business transformation initiatives across UK Underwriting and Operations combining operational improvement, process redesign, and technology-enabled change to deliver measurable business outcomes.
About QBE
At QBE, we get to the heart of what matters for our customers. And we do it all with a human touch.
We’re an international insurer with more than 13,000 people working across 26 countries – which means we’re big enough for your ambitions, yet small enough for you to make a real impact. It’s an exciting time. We’re building momentum towards our vision to become the most consistent and innovative risk partner.
What if you could have a positive impact – at work and in the world?
As part of the QBE team, you’ll get to spend every day working with people who are passionate, talented, and kind.
Your New Role
- Lead complex cross-functional transformation initiatives.
- Design and deliver future-state operating models and processes.
- Partner with business and technology teams to deliver solutions.
- Manage stakeholders across multiple functions and levels.
- Identify, track, and realize benefits.
- Manage risks, dependencies, and delivery plans.
- Ensure successful implementation and adoption of change.
- Drive continuous improvement and standardization opportunities.
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About You:
- Previous change delivery experience.
- Excellent stakeholder management and influencing skills.
- Experience of process redesign and improvement.
- Comfortable operating across business and technology teams.
- Strong problem-solving capability.
- Able to lead delivery across complex environments.
Benefits
We offer a range of benefits to help provide holistic support for your work life, whatever your circumstances. As a QBE employee, you will have access to and benefit from:
- 30 days holiday a year with the option to buy up to 2 additional days.
- Flexible working - balancing work and life is important, so our flexible working opportunities are open to all, this can include part-time, job share, and compressed hours.
- Pension – you are automatically enrolled into the QBE pension plan, which entitles you to receive employer contributions of 10% of your basic salary.
To learn more about benefits of working with us, click Rewarding our people - QBE European Operations
Awards & Recognition
We value our employee’s experience with us and are proud to have been recognized for the following awards:
- Insurance Post British Insurance Awards 2025:
- Winner: Commercial Lines Insurer of the Year
- Winner: Reinsurer of the Year - QBE Re
- Winner: ESG, Diversity, Equity, and Inclusion Initiative of the Year
- Winner: Insurance Personality of the Year - Chris Wallace, Executive Director UK insurance
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Apply Now
Apply now and let’s make it happen! If you’re looking for a career that combines your expertise and your empathy, click Apply today.
Your career. At the heart of it.
Skills
- Coaching
- Cost Management
- Critical Thinking
- Delivery Management
- Intentional collaboration
- Managing performance
- Negotiation
- Performance Management (PM)
- Process Improvements
- Project Delivery
- Risk Management
- Stakeholder Management
- Strategic Thinking
- Team Management
- Waterfall Model
How to Apply
To submit your application, click "Apply" and follow the step-by-step process.
Equal Employment Opportunity
QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates. We are an international insurer and reinsurer offering a diverse portfolio of commercial, personal, and specialty products, as well as risk management solutions. Our product portfolio includes property, motor, crop, energy, marine, and aviation. We employ a team of around 13,000 people in 26 countries around the world.
Learn more about QBE Careers today.
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