University Hospital Southampton NHS FT
Service Improvement Manager
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Service Improvement Manager
12-Month Secondment as Service Improvement Manager (EFCD) at UHS Estates Ltd
About the Opportunity
We are pleased to offer an exciting 12-month secondment opportunity to join UHS Estates Ltd (UEL) and lead transformational service improvement projects.
Role Overview
As Service Improvement Manager for Estates, Facilities, and Capital Development (EFCD), you will:
- Drive business improvement initiatives within UHS Estates Ltd, supporting UHS’s hospital services, employees, and patient outcomes
- Lead project development, implementation, and adoption across cross-functional teams
- Foster collaboration to enhance efficiency, sustainability, and delivery quality across estates and facilities
About UHS Estates Ltd
UHS Estates Ltd (UEL) is a subsidiary of University Hospital Southampton NHS Foundation Trust, responsible for:
- Designing and constructing new buildings
- Operational services including:
- Estates maintenance
- Soft facilities management
- Equipment, consumables, and materials management
Key Responsibilities
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Delivering Projects & Improvements
You will:
- Lead and manage multiple service improvement projects in partnership with cross-functional stakeholders
- Set and track performance metrics against financial, efficiency, or service-level targets
- Drive adoption of sustainable changes through effective stakeholder engagement
Requirements
Essential Criteria
Qualifications & Experience
- Degree or level 6 qualification (or equivalent work experience) in project or improvement delivery
- Masters or level 7 qualification (or equivalent) in project or improvement delivery
- Evidence of leadership training (further studies/courses)
- Proven expertise in recognised project management frameworks/technologies (e.g., PRINCE2)
- Significant practical experience in service improvement initiatives
- Strong risk management experience (risk assessment & mitigation strategy development)
Technical & Analytical Skills
- Ability to analyse complex technical information and convey findings effectively
- Ability to identify high-risk projects and develop mitigation strategies
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Desirable (Bonus Inducements)
- Certified project management training (e.g., PRINCE2, Agile certifications)
- Experience in healthcare-related sectors
- Demonstrable SNIP/Service Improvement Project (SIP) experience
- History of structured project management with measurable outcomes
Benefits
Experience NHS salary terms with:
- Comprehensive pension scheme
- Annual leave (NHS benefits included)
- Job perks via the NHS Employee Benefits Platform – discounts on:
- Groceries
- High street shopping
- Family outings
- Holidays
Why Southampton?
- High-quality, affordable city living (20% lower cost than London)
- Top-class education (14 Outstanding-rated Ofsted schools)
- Coveted natural attractions:
- The beautiful New Forest National Park
- Stunning Jurassic Coast beaches
- Direct train links to London
- International airport access
Only apply if you’re ready for a challenge that drives real-world improvement!
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