Guinness
Service Improvement Specialist
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About the Role
As a Service Improvement Specialist within our Service Transformation Team, you will play a key role in embedding continuous improvement methodologies and supporting teams across Asset Management to deliver better outcomes for residents, colleagues, and the business.
Working closely with teams responsible for repairs, maintenance, compliance, planned investment, and other asset-related services, you will help identify opportunities to improve performance, enhance the resident experience, and drive sustainable efficiencies. You will use Lean Six Sigma tools and data-driven insights to:
- Increase resident satisfaction by ensuring services are simple, effective, and aligned to resident needs.
- Drive the efficiency and effectiveness of Asset Management services by streamlining processes and removing non-value-added activity.
- Analyse service performance and identify opportunities to improve quality, cost, delivery, and customer outcomes.
- Measure, track, and report on the benefits realised through improvement initiatives, including resident, colleague, and financial outcomes.
- Support the delivery of transformation and change initiatives, ensuring improvements are embedded, sustained, and continuously reviewed.
- Facilitate cross-functional collaboration to solve complex problems and deliver lasting improvements.
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You will be joining a dynamic, high-performing team that values innovation, collaboration, and creative problem-solving. We are united by our commitment to improving how our services operate, helping us deliver great resident outcomes while achieving our social purpose.
What We Are Looking For
We are looking for someone who is passionate about continuous improvement and has the drive to deliver high-quality, sustainable service improvements that create measurable value for residents, customers, and colleagues. You will be able to demonstrate:
- Proven experience of developing and implementing business improvements within a service delivery environment.
- Experience using data and insight to drive decision-making and support business improvement activity.
- Ability to analyse complex information and develop practical recommendations and solutions.
- Strong commercial, financial, and analytical skills, with the ability to identify and deliver performance improvement opportunities.
- Experience facilitating process reviews, identifying root causes, and implementing sustainable improvements.
- Ability to influence and build effective relationships with stakeholders at all levels.
- Excellent verbal, written, and presentation skills.
- Excellent knowledge of Microsoft Office, particularly Excel and PowerPoint.
- A pragmatic, solution-focused approach with strong problem-solving capability.
- A passion for continuous improvement and delivering positive outcomes for customers and residents.
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Essential Qualifications
- Educated to Level 4 (A Level or equivalent).
- Lean Six Sigma Green Belt or equivalent continuous improvement accreditation.
If you are interested in finding out more about the key responsibilities of the role and to ensure you meet the essential criteria, please review the attached role profile.
ServiceImprovementSpecialist.pdf https://jobs.guinness.org.uk/rps/ServiceImprovementSpecialist.pdf
To apply, upload a copy of your CV today!
The Guinness Partnership is an equal opportunities employer. We are committed to equality of opportunity for all colleagues, and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief, and marriage and civil partnerships.
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