Service Leader Level 3

At the heart of our service is person-centred care. Each individual has a tailored support plan and care package, ensuring their needs, preferences, and goals are always the priority.

Location highlights:

• Close to major motorway links
• Easy access to Manchester Airport
• Excellent bus routes and a nearby train station (short walk away)
• Close to supermarkets, local amenities, and plenty of green spaces to enjoy

Our Team

• A strong and supportive workforce of around 45 colleagues
• 10-12 Advanced Support Workers on shift during the day
• 4-5 team members providing overnight support

This is a great opportunity to make a genuine difference, where you will be responsible for leading an engaged and motivated team to change lives and deliver person-centred outcomes for every person we support. You will also take the lead by driving performance, setting the pace and direction within services, promoting a positive and passionate culture, and ensuring that services are appropriately and effectively resourced to change lives for the better.

Qualifications

• Professional Qualification in Health and Social Care, i.e qualified Nurse, Social Worker, SVQ Leve4 (Scot)/ Care and Management Level 5 (Eng).
• Evidence of Continuing professional Development
• Medication Level 3 training and ability to undertake competency assessments for support Workers (desirable)

Knowledge And Experience

• Experience of getting to know people individually and ensuring their needs are met in a way that is caring, kind and respectful.
• Experience of working independently
• Understanding of person -centred support
• Experience of Working in Complex Care within a social or health care setting
• Working with MDT Teams and participating in Complex Care case reviews for people supported
• Working with people supported who present behaviours that require intensive support planning and management to ensure their safety and quality of life at all times
• Proven track record of working in a health and social care setting
• Working to budgetary targets and improvement plans
• Experience of leading teams and managing performance
• Experience of working to CQC/CI regulations and inspector processes

NB: This role profile is not intended to be an exhaustive list of duties and responsibilities, but to give an indication of the main areas of activity and involvement.

In addition you will be comfortable using basic IT Systems that are required within the role - training can be offered to support this area

Naturally It Is Important Too That You Share Our Company Values - We Include; We Deliver; We Aspire; We Respect; We Enable, Which Are At The Heart Of Everything We Do And Ensure That We Deliver High Quality, Consistent Care And Support. People's Values Are Important To Use, So We Look For People With

• Patience
• Empathy, Compassion and Sensitivity to others
• A strong work ethic
• Reliability
• Honesty
• Determination
• A problem Solver
• Resilience

If you have read this advert and feel like it’s exactly the role and organisation you’re looking for, please click 'Apply' to take you through to our short application form.

If you are interested in learning more about the role before submitting your application, please feel free to contact Vicki Andrews our recruitment specialist, for a friendly informal chat on 07816 268813 or email Victoria.Andrews@c-i-c.co.uk

A Place I belong

Here at Community Integrated Care we aim to be a warm, welcoming and inclusive employer, where all colleagues feel they belong. We want to an organisation that is truly fair and equal to all - where individual diversity is valued, unique characteristics celebrated and everyone feels able to bring their true selves to work.

By encouraging and embracing a range of diverse backgrounds, experiences, capabilities and viewpoints, we will build a stronger, richer, more vibrant workforce, which reflects the people we support, and the communities in which we work. It helps us make better decisions, bring fresh ideas and become a true provider and employer of choice.

We have a really clear plan to achieve this called A Place I Belong. This publicly sets out the promises we’ve made to achieving this vision and how we will hold ourselves to account to getting there. You can read more about this by clicking here.

We wish you the very best of luck in your application to joining our charity. Should you require any adjustments during the recruitment process, please feel free to contact recruitment@c-i-c.co.uk

Community Integrated Care is an Equal Opportunities and Disability Confident employer.

We’re really proud to be a Hive HR Employee Voice Certified organisation, a recognition that confirms our commitment to creating a culture where our colleagues are not only encouraged to share their thoughts, but where this feedback is actively sought and acted upon to drive positive change at every level.

In our 2025 Colleague Engagement Survey, 59% (nearly 3,800) of our people shared their feedback and insights, giving us an incredible Employee Net Promoter Score of +34.

The Employee Net Promoter Score is a measure of how willing our colleagues are to recommend us as a good place to work to their loved ones - and a score of +34 is considered a Very Good score when compared to global benchmarks set by hundreds of other organisations.