Service Maintenance Supervisor

Sureserve provide market leading compliance and energy services across the UK, with close to 4000 employees working from over 20 offices. Sureserve is a trusted partner for housing associations, local authorities, and residents, delivering high-quality compliance and energy services. Our focus on energy efficiency, safe and compliant homes, and enhanced quality of life makes us a leader in the industry. With nationwide reach, regional expertise, and a commitment to excellent service, we are well-positioned to support our clients now and in the future Role Overview: Support the Contract Manager with the day to day delivery of a busy gas maintenance contract across Aberdeen. Ensure safe, compliant, and efficient service delivery while maintaining strong relationships with clients, engineers, and stakeholders. Key Responsibilities: Oversee daily operations of the gas service and maintenance programme, ensuring all works are completed safely, on time, and to contract standards Support the Contract Manager with planning, scheduling, and resource allocation for maintenance activities Monitor engineer performance, productivity, and compliance with industry regulations and company procedures Conduct regular quality audits and inspections of completed works Investigate and resolve service issues, complaints, and non-compliance matters Act as a point of contact for clients, addressing queries, resolving issues, and maintaining high levels of customer satisfaction Review job reports, certification, and documentation to ensure accuracy and regulatory compliance. Assist with managing subcontractors, ensuring quality and adherence to SLAs Contribute to contract performance reporting, KPI tracking, and continuous improvement initiatives Support health and safety management, including audits, toolbox talks, and incident investigations Drive operational efficiency, cost control, and service excellence across the contract

Skills & Experience Valid domestic and/or commercial gas qualifications. As a minimum, successful candidates must have the following: CCN1, CENWAT, HTR1, CKR1 (essential) Strong background in gas service and maintenance operations (domestic or commercial) Experience supervising engineers or managing field‑based teams, ideally within social housing sector Good understanding of gas safety regulations and compliance requirements Excellent organisational and communication skills Ability to work collaboratively with the Contract Manager and wider operational team Customer‑focused mindset with a proactive approach to problem‑solving What we offer? We offer a range of benefits designed to support your lifestyle whilst working for Sureserve and outside of work, some of these include: £40,000-£45,000 per annum depending on experience Company vehicle and fuel card supplied Uniform, PPE & mobile device supplied Contributory pension scheme Life assurance 20 days + Bank holidays Enhanced maternity, paternity, adoption leave and other family friendly policies Sureserve Benefits Hub, accessing over 1000 retail discounts Virtual GP service, available for employees and immediate family Employee Assistance Programme (EAP) Bike2Work Scheme EV Car Scheme Employee engagement events and “Employee Voice” programmes Strong opportunities for career growth and development “Sureserve Legends” – celebrating the fantastic ways in which our employees live our values Committed to Diversity & Inclusion Sureserve is an equal opportunities employer, dedicated to nurturing a diverse and inclusive work environment. We are committed to equal employment opportunity regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status. We are committed to developing talent at all levels, ensuring equality, diversity, and inclusion in the way we work and in the communities in which we work, and making sure that every one of our people, clients and customers has the opportunity and support to fulfil their professional and personal potential. Reasonable Adjustments As part of our commitment to inclusivity, we offer reasonable adjustments throughout the recruitment process for individuals that may require them. If you feel you need any adjustments please contact scn.hr@sureserve.co.uk. Pre Employment Checks Successful applicants will be subject to eligibility checks with a 3rd party, including right to work in the UK and DBS background checks.