How your CV stacks up
Upload your CV to see how well it fits this job role
?%
Service Manager
Service Manager – Surrey Women’s Service (Women Only) | Salvation Army Homes
Are you an enthusiastic, proactive, creative, and empathetic individual with a passion for inspiring others? Do you thrive on achieving the best outcomes for people experiencing homelessness while supporting them to develop their strengths and talents?
At Salvation Army Homes, we have an exciting opportunity for a Service Manager at our Surrey Women’s Service, providing high-quality assistance to supported housing for single women aged 18+, including a domestic abuse refuge.
This role focuses on advantaged thinking approaches, ensuring the service meets all organisational and commissioned contract requirements. You will lead a team dedicated to delivering comprehensive, high-quality housing services and support, placing residents at the heart of our mission.
About the Role
As Service Manager, your key responsibilities will include:
- Leading the team at Surrey Women’s Service and fostering an environment where residents’ needs are prioritised.
- Creating and implementing strategies to unlock residents’ potential, building trust and supporting their personal development.
- Ensuring the service aligns with Salvation Army Homes’ values and behaviours, particularly in its asset-based leadership approach.
- Collaborating across community resources to maximise support for residents experiencing homelessness or vulnerability.
- Working in a fast-paced, dynamic environment, delivering consistent, high-quality outcomes.
Applications will be assessed as they are received, so early applications are encouraged.
Note: This role is open to women only (as per Schedule 9, Paragraph 1, Equality Act 2010).
About You
We’re looking for a passionate, resilient professional who thrives in a people-focused, fast-paced setting. Ideal candidates will have:
Reasons to use Rodeo
Start with a chat, not a search bar
Grad scheme, placement, apprenticeship? Not sure what you want yet — that's fine. Your agent talks it through with you and turns "I have no idea" into a shortlist.
It searches the market for you
Every day your agent scans the market matching roles against what actually matters to you, not just keywords on a CV.
Only hits
No noise. No "maybe this fits." Just roles with a clear explanation of why they're right — and where to focus when applying.
Essential Criteria
- A natural ability to engage others with energy, empathy, and enthusiasm.
- A can-do attitude with strong resilience, adaptability, and emotional intelligence.
- Exceptional communication skills, with proven examples of inspiring teams, driving engagement, and creating positive change.
- Reflective practice and a willingness to take calculated risks to benefit residents.
- Experience (preferred) in supported housing, homelessness services, or vulnerable adult care.
- Knowledge of local/regional community resources to support holistic service delivery.
- A strong alignment with Salvation Army Homes’ values, particularly empowerment and strengths-based practice.
Nice-to-Have
- Direct experience in domestic abuse support or refuge provision.
- Familiarity with asset-based community development (ABCD) methodologies.
- Leadership in care teams or personal development frameworks.
Responsibilities
- Team Leadership: Mentor staff, foster a culture of trust, and develop team effectiveness.
- Service Delivery: Ensure the service meets regulatory, contractual, and quality standards.
- Resident Focus: Work person-centred to build trust, assess strengths, and create tailored support plans.
- Partnerships: Collaborate with third-sector organisations, statutory services, and residents for optimal outcomes.
- Data & Reporting: Track performance metrics and provide transparency and accountability to stakeholders.
- Training & Development: Upskill the team in best-practice support methods and confidence-building techniques.
Benefits
To support your professional and personal growth, we offer:
- 26+ days annual leave (prorated), plus bank holidays (increases to 31 days after qualifying period).
- Westfield Healthcare Cash Back Plan: 24/7 GP access, counselling support, optical, dental and therapy benefits.
- 6% pension contribution (with salary sacrifice option).
- Enhanced family leave from day one including extended maternity, adoption, and paternity payments.
- Occupational sick pay and wellbeing support.
- Financial support: Season ticket loans, emergency short-term advances, mortgage advice, and discretionary support schemes.
- Paid volunteering days and Cycle to Work Scheme.
- Discounted private medical insurance.
- Unlimited commitment to development, with tailored training and career progression opportunities.
- A fun, inclusive, and diverse workplace that celebrates individual differences.
Get help with your application
Your very own career expert that helps elevate your application to the next level.
About Salvation Army Homes
As a registered social landlord and leading provider of supported housing in the UK, we transform lives by delivering accommodation and holistic support to those experiencing complex challenges or homelessness. Our mission is to equip residents with the skills, self-belief, and opportunities they need to build lasting independence.
By aligning with our people-first values, skilled professionals like you help us redefine safely supported housing—ensuring no one is left behind.
Our Commitments
- As an equal opportunities’ employer, we reject discrimination on age, disability, sex, sexual orientation, religion, race, and more.
- We cultivate a thriving, respectful staff culture where innovation and transparency drive progress.
- Apply now to join a team that’s changing lives daily.
Note: We reserve the right to close the vacancy early if strong candidates are identified. Apply promptly!
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London
Skills
Location