Recovery Focus
Service Manager
How your CV stacks up
Upload your CV to see how well it fits this job role
?%
Location: Willow House, 120 Chapel Lane, Coppull, Chorley, Lancashire, PR7 4PN
Working Hours: 37 hours per week
Contract Type: Permanent
Salary: £35,520.00 – £51,060.00 per annum
Please note: The salary listed reflects the full earning potential for this role. Starting salaries depend on experience and progression within the band.
About Waythrough
Waythrough was formed in 2024 following the merger of Humankind and Richmond Fellowship. Together, we’ve created one of the largest mental health and social support charities in England. Every year, we support around 125,000 people through nearly 200 services – and it’s all made possible by our 3,500 brilliant staff and volunteers.
Make a Real Difference in Your Community
Are you passionate about helping others live safer, healthier, more independent lives? Join our team at Waythrough and support people facing challenges around mental health, substance use, housing or domestic abuse. This is more than just a job – it’s a chance to build meaningful relationships and create lasting change.
About the Role
As Service Manager, you will be responsible for the overall leadership and operational management of the service, ensuring the delivery of safe, effective and high-quality support in line with Waythrough's values, contractual requirements and regulatory standards. You will provide leadership to a dedicated team, creating a positive and inclusive working environment where colleagues feel supported to deliver outstanding services.
Working collaboratively with internal teams, commissioners, health professionals and partner organisations, you'll ensure the people we support receive compassionate, person-centred care that promotes independence, wellbeing and recovery. You'll be responsible for maintaining high standards of quality, safeguarding, compliance and performance, while identifying opportunities for continuous improvement and service development.
Reasons to use Rodeo
Start with a chat, not a search bar
Grad scheme, placement, apprenticeship? Not sure what you want yet — that's fine. Your agent talks it through with you and turns "I have no idea" into a shortlist.
It searches the market for you
Every day your agent scans the market matching roles against what actually matters to you, not just keywords on a CV.
Only hits
No noise. No "maybe this fits." Just roles with a clear explanation of why they're right — and where to focus when applying.
This is an excellent opportunity for an experienced manager who enjoys leading people, developing services and making a genuine difference within their local community.
Key Responsibilities
- Lead the day-to-day operational management of the service.
- Manage, motivate and develop a multidisciplinary staff team.
- Ensure the delivery of safe, effective and person-centred support.
- Monitor service quality, performance and contractual outcomes.
- Manage service budgets and resources effectively.
- Ensure compliance with safeguarding, health and safety, regulatory requirements and organisational policies.
- Analyse performance data and implement continuous service improvements.
- Build and maintain positive relationships with commissioners, healthcare professionals, partner agencies and other stakeholders.
- Promote a culture of inclusion, recovery, dignity and respect.
- Support recruitment, supervision, appraisal and ongoing development of staff.
- Lead on quality assurance activities, audits and action planning.
What You'll Bring
We're looking for someone who has:
- Experience managing services within health, social care, mental health, supported housing or a related sector.
- Proven leadership and people management experience.
- Experience managing budgets, performance targets and quality standards.
- Excellent communication and relationship-building skills.
- Strong organisational and problem-solving abilities.
- A sound understanding of safeguarding, risk management and regulatory compliance.
- A commitment to delivering high-quality, person-centred services.
- A relevant professional qualification in health, social care or a related discipline, or equivalent management experience.
What We Offer
We value the people who make a difference every day. Alongside meaningful work, you’ll enjoy a comprehensive benefits package:
Get help with your application
Your very own career expert that helps elevate your application to the next level.
- 27 days’ annual leave, rising to 32 after 1 year (plus bank holidays)
- Pension scheme with 4.5% employer contribution, matched up to 6.5%
- Life assurance (3× annual salary)
- Enhanced sick pay and family-friendly pay
- Birthday leave and the option to buy up to 5 extra days’ annual leave
- Professional fee reimbursement for relevant qualifications
- 24/7 online GP access and Employee Assistance Programme
- Recognition and long service awards via our Way to Go and Aspirations portals
- £500 Recommend a Friend bonus
- Cycle to Work scheme and Credit Union membership
- Discounts via Blue Light Card, Charity Discounts, Extras and Tickets for Good
- Free will writing service and wellbeing initiatives throughout the year
Inclusion and Accessibility
Waythrough is proud to be an equal opportunities employer. We welcome applications from all backgrounds and communities, especially those with lived experience of the issues we support. We have signed up to the Disability Confident Scheme - all applicants are welcome, and adjustments can be made to enable fair participation. If you need adjustments or support to apply, please email our recruitment team: recruitmentteam@waythrough.org.uk
Closing Date: 2026-07-20
Waythrough launched in October 2024 following the merger of Humankind and Richmond Fellowship. In April 2026, Aquarius, our former subsidiary partner, merged with Waythrough. Our vision is to break down the barriers that stop people getting the support they need to live a life they value. We tackle poverty and disadvantage in communities, through mental health, drug and alcohol, housing and related support. We have 260 services around England – and nearly 3,500 amazing staff and volunteers who run them. Every year our services support around 130,000 people.
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London
Skills